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This article covers some basic troubleshooting tips to test communication with the Snaplex.

To verify if outbound requests are permitted from the Snaplex node, run:

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A response with status OK indicates successful completion.

If this requests request hangs or fails, then a proxy is required. Request the HTTP proxy information from your network operations team.

To check access through a proxy, run:

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If this request fails with a 407 (Proxy Authentication Required), then you need to specify the authentication information in the proxy.

To check the proxy authentication, run:

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The -v option can be added to curl to get detailed messages.

For Windows, download the TLS (SSL) enabled curl binary to verify your configuration.