This article covers some basic troubleshooting tips to test communication with the Snaplex.

To verify if outbound requests are permitted from the Snaplex node, run:

curl https://elastic.snaplogic.com/status

A response with status OK indicates successful completion.

If this request hangs or fails, then a proxy is required. Request the HTTP proxy information from your network operations team.

To check access through a proxy, run:

curl -x myproxy.mydomain.com:3128 https://elastic.snaplogic.com/status

If this request fails with a 407 (Proxy Authentication Required), then you need to specify the authentication information in the proxy.

To check the proxy authentication, run:

curl -x myproxy.mydomain.com:3128 --proxy-user "proxyuser:proxypasswd" https://elastic.snaplogic.com/status

The -v option can be added to curl to get detailed messages.

For Windows, download the TLS (SSL) enabled curl binary to verify your configuration.