Updating TLS (SSL) Certificates for SnapLogic

What are we doing?

SnapLogic is updating the TLS (SSL) certificates for UAT and Production servers (Global and EMEA) since the existing certificates are expiring.

Customers who need to manually update their trust store to trust the new certificate must do so immediately. 

If the TLS certificate used by SnapLogic Cloudplex expires, then we will update the certificate after informing customers. However, in case of a broad-based impact (browser defects, for example) that requires us to update a certificate immediately, then we will update the certificate without prior notice. This is critical for customer environments that do not trust signed certificates and need a manual update of your applications to avoid communication issues with the SnapLogic control plane. 

We recommend you trust the CA-signed certificates, which will not need manual intervention when they are updated.

When are we updating the certificates?

International Regions SSL Certificate Renewal Dates

Date

Environment

Renewal Date (30 days prior to the expiration date)

Domains/Certificate Name

Estimate Update Time

Downtime

Download New TLS (SSL) Certificates

Date

Environment

Renewal Date (30 days prior to the expiration date)

Domains/Certificate Name

Estimate Update Time

Downtime

Download New TLS (SSL) Certificates

Jul 2, 2024

Production

Jun 2, 2024 

*.slz3.snaplogic.io

30 minutes

None

Jul 22, 2024

Production

Jun 22, 2024 

*.slz5.snaplogic.io

30 minutes

None

Jul 22, 2024

Production

Jun 22, 2024 

*.slz6.snaplogic.io

30 minutes

None

Nov 1, 2024

Production

Oct 1, 2024 

*.slz7.snaplogic.io

30 minutes

None

Jun 8, 2024

Production

May 8, 2024 

*.emea.snaplogic.io

30 minutes

None

May 15, 2024

Production

Apr 15, 2024 

emea.snaplogic.com

30 minutes

None

US SSL Certificate Renewal Dates

Date

Environment

Renewal Date (30 days prior to the expiration date)

Domains/Certificate Name

Estimate Update Time

Downtime

Download New TLS (SSL) Certificates

Date

Environment

Renewal Date (30 days prior to the expiration date)

Domains/Certificate Name

Estimate Update Time

Downtime

Download New TLS (SSL) Certificates

Nov 8, 2024

Production

Oct 8, 2024 

cdn.elastic.snaplogic.com

30 minutes

None

Apr 24, 2025

Production

Mar 23, 2025 

elastic.snaplogic.com

30 minutes

None

May 7, 2024

Production

Apr 7, 2024 

*.snaplogic.io

30 minutes

None

What do you need to do?

While most operating systems and software platforms automatically trust new certificates, some of your integrations (such as custom applications or firewalls) that use SnapLogic's existing certificates may require directly trusting the server and intermediate certificates. We recommend that you configure the client to trust the old and new certificates simultaneously to avoid interruption in accessing the SnapLogic platform.

If you are using SnapLogic's certificates, then you need to download the above certificates (including a certificate chain) before the given dates and upload them to your client application. This will ensure that after the certificates are updated on the SnapLogic servers, your client-side certificate authentication upon logging into SnapLogic will continue working seamlessly. 

To update these certificates for your client, you will need to follow the application-specific instructions. SnapLogic cannot help you with that, since the procedure is application-specific. 

Questions?

Contact support@snaplogic.com with your account details and specific questions.