Maintaining TLS (SSL) Certificates for SnapLogic

What are we doing?

SnapLogic is updating the TLS (SSL) certificates for UAT and Production servers since the existing certificates are expiring.

When are we updating the certificates?

DateServerDomainsEstimated Update TimeDowntimeDownload New TLS (SSL) Certificates
Tuesday, May 5, 2020 at 9 p.m. PTUAT30 minutesNone
Tuesday, May 13, 2020 at 9 p.m. PTProduction30 minutesNone

What do you need to do?

While most operating systems and software platforms automatically trust new certificates, some of your integrations (such as custom applications or firewalls) that use SnapLogic's existing certificates may require directly trusting the server and intermediate certificates. We recommend that you configure the client to trust the old and new certificates simultaneously to avoid interruption in accessing the SnapLogic platform.

If you are using SnapLogic's certificates then you need to download the above certificates (includes a certificate chain) before the given dates and upload them to your client application. This will ensure that after the certificates are updated on the SnapLogic servers, your client-side certificate authentication upon logging into SnapLogic will continue working seamlessly. 

To update these certificates for your client, you will need to follow the application specific instructions. SnapLogic cannot help you with that, since the procedure is application-specific. 

Questions?

Contact support@snaplogic.com with your account details and specific questions.