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Use Case 1: Improving Collaboration and Productivity within an Organization using Microsoft Teams
Problem
Organization X is facing Andy Blake Cooper Solutions (ABCSOL) Inc. is a leading technology provider in the Manufacturing space. The organization serves ship-building companies with technology solutions (Equipment and Process Automation) that are both cost-effective for its customers and meet all the quality of delivery standards. It is backed by robust R&D practices for over three decades now.
Problem
ABCSOL aims to minimize its go-to-market (gestation) period for serving its customers with cutting-edge innovations. To this end, the organization is focusing on improving the throughput of its R&D wing. ABCSOL has identified productivity issues compounded due to the lack of coordination and collaboration between some of its teams. It is in search of an efficient and scalable solution that can:
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in its R&D wing and that effective communication within and outside its R&D wing is crucial.
Analysis
After a careful study of its needs and the vision it has for the R&D wing, ABCSOL has chosen Microsoft (MS) Teams as its collaboration platform. The most important factors considered during this analysis are:
- Smooth transition from a Systems perspective
- Improving interaction within these teams.
- Work Working with zero-to-minimal learning curve for adaptation.
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- Scalability.
So, it has partnered with SnapLogic to leverage the capabilities of MS Teams and to integrate it with the existing suite of MS products. Let us dive into the details of SnapLogic can assist ABCSOL to achieve these objectives.
Solution Overview
Using the Teams Snap Pack, we can build such a solution that automates the management of communication, and hence paves the way to effective collaboration, within and across the teams in the Organization X. This ABCSOL This Pipeline demonstrates how we can achieve thisimprove the interaction within the staff so that the productivity can be maximized.
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Understanding the solution
First, let us understand what the purpose of this Pipeline attempts to do and why.
Constructed using the Snaps in the Teams Snap Pack, this Pipeline leverages a subset of Microsoft Teams'
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capabilities to configure the Teams framework for
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ABCSOL.
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This framework allows each staff member to communicate through multiple mediums such as chat, audio, video, file/document shares, and so on within and across the various teams/departments in the organization.
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By doing so, the organization can enable its entire staff to interact, coordinate, and effectively collaborate and achieve the individual, team, as well as the company's goals for productivity.
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the Teams Snap |
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Pack with other Microsoft products and services using the respective premium Snap Packs from SnapLogic such as Microsoft |
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Second, let us understand how this Pipeline is constructed.
The Pipeline begins with creating a new team (
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one for each department)
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and then adds the corresponding members to this team (Onboarding).
- Each team contains a 'General' channel General channel by default, which is accessible to all the team members.
- Each team can have one or more owners.
Once added to the team, team members, based on their permissions, can create topic-based sub-teams (channels) for more localized collaboration towards their goals. These channels can be public (visible to all team members) or private (visible to limited members).
Part 1: Create Teams, Channels and add Members
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- Create a public team (Create Team Snap): Any member in the organization can locate and join this team.
- Map the team name and add members to the team (Mapper and Team Operations Snaps).
- Create a channel within the team (Create Channel Snap).
- Map the channel name and add members to the channel (Mapper and Channel Operations Snaps).
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After configuring the team and the channels, we can now review them and make changes to the team (Team Operations Snap) or channels (Channel Operations Snap), as required. In this use case, we list out the channel members and remove some members who need not be a part of this channel anymore. Later, we send a message to the channel.
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To send messages to a channel on behalf of the channel owner or a participant, we can draft the required message using the Send Channel Message Snap. See the required Snap settings below, as shown in the following image.
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Using the Teams Snap Pack, we can get the required set of employees onboard (to use Teams), add them into relevant teams and channels. By doing this, we are allowing the users to streamline their interactions and encourage encouraging meaningful collaborations that can transform into great ideas well executed for the customers.
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