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This page explains the scheduled server maintenance on the SnapLogic servers mandated by our infrastructure provider.

What to expect

SnapLogic primary servers would briefly fall back to the standby (F5 High Availability) servers to ensure business continuityA mandatory reboot of the EC2 nodes that run our Load Balancer is required. This maintenance mandated by our infrastructure provider, is essential in order to strengthen the security, reliability, and operational performance of the infrastructure and resources.

When

  • US: Monday, , 09:00 PM - 11:00 PM PDT

  • UTC: Tuesday, , 04:00 AM - 06:00 AM GMT

Why the fallback

SnapLogic will perform a mandatory maintenance activity on the primary Load Balancer (LB) nodes. Our infrastructure provider mandates this action, and it is essential to strengthen the security, reliability, and operational performance of the infrastructure and resources we provide for you. We expect minimal interruptions to our services.

So, what should I do?

To ensure business continuity at your organization, we request you to verify a few things in advance at your end, in advance.

What and how to verify

  • Verify that our standby servers (IPs listed below) are configured in your environment’s allowlist. We recommend that you update your allowlist, if not done already.

    • 52.36.97.11 (For elastic/production)

    • 52.25.90.203 (For Feedmaster)

  • Run the following command on the respective server to test the network/application your connection to the standby LB.
    <command here>
    If you see ..., your services may not be affected during this maintenance window.

FAQ

...

Can I log in to the SnapLogic UI during the maintenance period?
Yes, the SnapLogic UI would be accessible during this activity.

  • Load Balancers:

    • 52.36.97.11/32: curl https://failover.elastic.snaplogic.com/healthz and this should return OK.

    • 52.25.90.203/32: curl https://prod-snaplogic-failover-fm.snaplogic.io/healthz and this should return OK.

FAQ

  • What will happen to my pipelines during the maintenance window?
    We do not anticipate any service interruptions to pipelines during this activity. During the maintenance on the primary instance, we will switch over to the backup server.

  • Where do I track the status of this activity?
    Visit the SnapLogic Trust website for the updates and completion of this activity.

  • What is the impact on the SnapLogic services?

Service Capability

With Given IPs in Allowlist

Without IPs in Allowlist

Ultra/Groundplex Triggered Tasks/Scheduled Tasks

No Impactimpact

No impact

Cloudplex Triggered Tasks/SnapLogic UI

Less than 5 minutes

Up to 45 minutes

  • Where do I track the status of this activity?
    Visit the SnapLogic Trust website for the updates and completion of this activity.

  • Can I log in to the SnapLogic UI during the maintenance period?
    Yes, the SnapLogic UI will be accessible during this activity.

More questions?

Contact support@snaplogic.com with your account details and specific questions.