Error | Reason | Resolution |
|---|
Unable to start the embedded Teamcenter Adapter. | The PLM TC requires SOA API Libraries. The required SOA API Libraries are unavailable in the JCC (Java Command Center) environment. | Copy the required API library files to the %SL_ROOT%/teamcenter_lib directory. Then, ensure they are added to SL_CLASSPATH. Verify the correct library setup. |
Communication failure with the Teamcenter PLM TC Snap. The host cannot be connected. | The configured hostname cannot be resolved to an IP address. | |
The connection failed when connecting to the Teamcenter software. | Communication with the Teamcenter Webtier cannot be established because of firewall settings or incorrect URL/port configuration. | Investigate if there's a firewall between the Groundplex and the Teamcenter server. Verify the URL and port settings. |
Incorrect account credentials. | The username and password provided in the account configuration are incorrect. | Ensure that the correct username and password are configured in the account. |
Invalid user or user does not exist. | The user configured in the account is set to inactive in Teamcenter software. | Reactivate the user account in the Teamcenter software through an authorized user, typically an administrator. |
