Versions Compared

Old Version 25

changes.mady.by.user Anand Vedam

Saved on

compared with

New Version 26

changes.mady.by.user Ankur Parekh

Saved on

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.

This page article explains the scheduled server maintenance on the SnapLogic servers mandated by our infrastructure provider.

What to expect

A mandatory reboot of the EC2 nodes that run our Load Balancer is required. This maintenance mandated by our infrastructure provider, is essential to strengthen

We will be conducting mandatory server maintenance. Our infrastructure provider mandates this maintenance, which is essential to strengthening the security, reliability, and operational performance of the infrastructure and resources.

When

  • US:

Monday,

  • Wednesday, , 09:00 PM - 11:00 PM PDT

  • UTC:

Tuesday,

  • Thursday, , 04:00 AM - 06:00 AM GMT

So, what should I do?

To ensure business continuity at your organization, we request that you verify a few things in advance at your end

We will keep you informed and update the SnapLogic Trust website after the maintenance is complete.

What and how to verify

Verify that our standby servers (IPs listed below) are configured in your environment’s allowlist.

We recommend

Ensure that

you update your allowlist, if this was not already done.

  • 52.36.97.11 (for Elastic/production)

  • 52.25.90.203 (for FeedMaster)

Run the following command on the respective server to test your connection to the standby Load Balancers

your allowlist includes the following two IP addresses, as communicated previously:

  • 52.36.97.11

/32: curl https://failover.elastic.snaplogic.com/healthz

  • 52.25.90.203

/32: curl https://prod-snaplogic-failover-fm.snaplogic.io/healthz

  • Each of these commands must return OK, indicating that you have a connection to the SnapLogic service.

    • If you get an error,

    then

    contact your

    admin/

    administrator or network team to troubleshoot the issue. Otherwise, reach out to us at support@snaplogic.com.

    FAQs

    • What will happen to my pipelines during the maintenance window?
      We do not anticipate any service interruptions to pipelines during this activity. During the maintenance on the primary instance, we will switch over to the backup server.

    • What is the impact on the SnapLogic services?

    Service Capability

    With Specific IPs in Allowlist

    Without IPs in Allowlist

    • Ultra Tasks

    • Groundplex Triggered Tasks 

    • Scheduled Tasks

    No impact

    No impact

    • Cloudplex Triggered/Ultra Tasks

    • Control Plane Triggered Tasks

    • SnapLogic UI

    Less than 5 minutes

    Up to 45 minutes

    • Where do I track the status of this activitymaintenance?
      Visit the SnapLogic Trust website for the updates and completion of this activity.

    • Can I log in to the SnapLogic UI during the maintenance period?
      Yes, all the SnapLogic UI applications, Designer, Manager, and Monitor, will be accessible during this activitythe maintenance window.

    • Do we need to notify our customers?
      We do not expect any interruption to the SnapLogic platform’s services. Assuming you have configured the IP addresses mentioned on this page, the SnapLogic UI and pipelines will be accessible during the maintenance window.

    • Will this update change our external IP address, assuming we have included the specified IP addresses in our network?
      Snaplex IP addresses and the UI will not be impacted/updated during the maintenance period.

    • Is the server maintenance for the lower environment, the production server, or for all?
      The maintenance affects only the SnapLogic production environment and customer Orgs. Our UAT environment is not impacted.

    • Do we need to do any testing?
      No testing is required at your end.

    • Can you confirm if the specific IP addresses we have to add to our network are for outbound traffic and that we have no restriction on egress traffic, but only on ingress traffic?
      The specific IP addresses are for your inbound traffic to the SnapLogic platform, and therefore, you need to verify and follow the instructions on this pageyour environment's allowlist.

    More questions?

    Contact support@snaplogic.com with your account details and specific questions.