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Temporary files created by the Snaplex service are stored under the user account that started the JCC process. In some cases, if the user account used to start Snaplex is changed or if Snaplex was previously started as an application and is now being started as a service, you might encounter startup errors because the user account is different. In such cases, deleting the following folders can help fix the issue:
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n a Snaplex installation on a Windows machine, you must install the JRE and configure the JRE location in the We recommend installing the latest JRE 11 version at https://adoptium.net/temurin/releases/?version=11. If you run with version 11.0.10 onwards, endpoint connections to TLS 1.0 and 1.1 are disabled by default. We recommend updating the endpoint to support TLS 1.2 or higher for security. |
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Yes, the Snaplex user must be a member of the specific group. Add the executing user to the Performance Monitor Users group and restart the service to view CPU usage in Snaplogic. |
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Yes, we can install it in another drive. You must change the SL_ROOT variable in |
Troubleshooting
Common Errors | Reason | Response |
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The Groundplex deployed on Windows 2022 has stopped running. | Groundplex on a Windows 2022 Server. | Windows 2022 server is NT tested/supported for Groundplexes. For more information on deployment refer to Groundplex Deployment Planning |
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