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What are we doing?
SnapLogic is updating the TLS (SSL) certificates for UAT and Production servers since and Production servers (Global and EMEA) since the existing certificates are expiring.
| Note |
|---|
Customers who need to manually update their trust store to trust the new certificate must do so immediately. If the TLS certificate used by SnapLogic Cloudplex expires, then we will update the certificate after informing customers. However, in case of a broad-based impact (browser defects, for example) that requires us to update a certificate immediately, then we will update the certificate without prior notice. This is critical for customer environments that do not trust signed certificates and need a manual update of your applications to avoid communication issues with the SnapLogic control plane. We recommend you trust the CA-signed certificates, which will not need manual intervention when they are updated. |
When are we updating the certificates?
International Regions SSL Certificate Renewal Dates
Date |
|---|
Environment | Renewal Date (30 days prior to the expiration date) | Domains/Certificate Name | Estimate Update Time | Downtime | Download |
|---|
New TLS (SSL) Certificates |
|---|
- uat.elastic.snaplogic.com
- uat-tcp.elastic.snaplogic.com
- *.snaplogic.io (applicable only for Ultra and Triggered Tasks requests on Cloudplex)
Production |
| *.slz3.snaplogic.io | 30 minutes | None | ||
Production |
| *.slz5.snaplogic.io | 30 minutes | None | ||
Production |
| *.slz6.snaplogic.io | 30 minutes | None | ||
Production |
| *.slz7.snaplogic.io | 30 minutes | None | ||
| Production |
| *.slz8.snaplogic.io | 30 minutes | None | |
| Production |
| *.slz9.snaplogic.io | 30 minutes | None | |
| Production |
| *.slz10.snaplogic.io | 30 minutes | None | |
Production |
| *.emea.snaplogic.io | 30 minutes | None | ||
Production |
| emea.snaplogic.com | 30 minutes | None |
US SSL Certificate Renewal Dates
Date | Environment | Renewal Date (30 days prior to the expiration date) | Domains/Certificate Name | Estimate Update Time | Downtime | Download New TLS (SSL) Certificates |
|---|---|---|---|---|---|---|
Production |
| cdn.elastic.snaplogic.com | 30 minutes | None | ||
Production |
| elastic.snaplogic.com | 30 minutes | None | ||
Production |
| *.snaplogic.io | 30 minutes | None |
What do you need to do?
While most operating systems and software platforms automatically trust new certificates, some of your integrations (such as custom applications or firewalls) that use SnapLogic's existing certificates may require directly trusting the server and intermediate certificates. We recommend that you configure the client to trust the old and new certificates simultaneously to avoid interruption in accessing the SnapLogic platform.
If you are using SnapLogic's certificates, then you need to download the above certificates (includes including a certificate chain) before the given dates and upload them to your client application. This will ensure that after the certificates are updated on the SnapLogic servers, your client-side certificate authentication upon logging into SnapLogic will continue working seamlessly.
| Note |
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To update these certificates for your client, you will need to follow the application-specific instructions. SnapLogic cannot help you with that, since the procedure is application-specific. |
Questions?
Contact support@snaplogic.com with your account details and specific questions.