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What to expect

A mandatory reboot of the EC2 nodes that run our Load Balancer is required. This maintenance mandated by our infrastructure provider, is essential to strengthen the security, reliability, and operational performance of the infrastructure and resources.

When

  • US: Monday, , 09:00 PM - 11:00 PM PDT

  • UTC: Tuesday, , 04:00 AM - 06:00 AM GMT

So, what should I do?

To ensure business continuity at your organization, we request that you to verify a few things in advance at your end.

What and how to verify

  • Verify that our standby servers (IPs listed below) are configured in your environment’s allowlist. We recommend that you update your allowlist, if this was not already done already.

    • 52.36.97.11 (for Elastic/production)

    • 52.25.90.203 (for FeedMaster)

  • Run the following command on the respective server to test your connection to the standby Load Balancers:

    • 52.36.97.11/32: curl https://failover.elastic.snaplogic.com/healthz

    • 52.25.90.203/32: curl https://prod-snaplogic-failover-fm.snaplogic.io/healthz

  • Each of these commands must return OK, indicating that you have a connection to the SnapLogic service.

If you get an error, then contact your admin/network team to troubleshoot the issue. Otherwise, reach out to us at support@snaplogic.com.

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FAQs

  • What will happen to my pipelines during the maintenance window?
    We do not anticipate any service interruptions to pipelines during this activity. During the maintenance on the primary instance, we will switch over to the backup server.

  • What is the impact on the SnapLogic services?

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  • Where do I track the status of this activity?
    Visit the SnapLogic Trust website for the updates and completion of this activity.

  • Can I log in to the SnapLogic UI during the maintenance period?
    Yes, the SnapLogic UI will be accessible during this activity.

  • Do we need to notify our customers?
    We do not expect any interruption to the SnapLogic Platform’s platform’s services. Assuming you have configured the IP addresses mentioned in on this page, the SnapLogic UI and pipelines will be accessible during the maintenance window.

  • Will this update change our external IP address assuming that we have included the given specified IP addresses in our network?
    Snaplex IP addresses and the UI will not be impacted/updated during the maintenance period.

  • Is the server maintenance for the lower environment or , the production server, or for all?
    The maintenance affects only the SnapLogic production environment and customer orgsOrgs. Our UAT environment is not impacted.

  • Do we need to do any testing?
    No testing is required at all from customersyour end.

  • Can you confirm if the given specific IP addresses we have to add to our network are for outbound traffic and that we have no restriction on egress traffic, but only on ingress?
    The given specific IP addresses are for your inbound traffic to the SnapLogic platform, and hence it is important for you therefore, you need to verify and follow the instructions on this page.

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