Mandatory Server Maintenance

This page explains the scheduled server maintenance on the SnapLogic servers mandated by our infrastructure provider.

What to expect	A mandatory reboot of the EC2 nodes that run our Load Balancer is required. This maintenance mandated by our infrastructure provider, is essential in order to strengthen the security, reliability, and operational performance of the infrastructure and resources.
When	US: Monday, 26 Jun 2023, 09:00 PM - 11:00 PM PDT UTC: Tuesday, 27 Jun 2023, 04:00 AM - 06:00 AM GMT
So, what should I do?	To ensure business continuity at your organization, we request you to verify a few things in advance at your end.
What and how to verify	Verify that our standby servers (IPs listed below) are configured in your environment’s allowlist. We recommend that you update your allowlist, if not done already. 52.36.97.11 (For elastic/production) 52.25.90.203 (For Feedmaster) Run the following command on the respective server to test your connection to the standby Load Balancers: 52.36.97.11/32: `curl https://failover.elastic.snaplogic.com/healthz` 52.25.90.203/32: `curl https://prod-snaplogic-failover-fm.snaplogic.io/healthz` Each of these commands must return `OK` indicating that you have a connection to the SnapLogic service.

FAQ

What will happen to my pipelines during the maintenance window?
We do not anticipate any service interruptions to pipelines during this activity. During the maintenance on the primary instance, we will switch over to the backup server.
What is the impact on the SnapLogic services?

Service Capability	With Given IPs in Allowlist	Without IPs in Allowlist
Ultra/Groundplex Triggered Tasks/Scheduled Tasks	No impact	No impact
Cloudplex Triggered Tasks/SnapLogic UI	Less than 5 minutes	Up to 45 minutes

Where do I track the status of this activity?
Visit the SnapLogic Trust website for the updates and completion of this activity.

Can I log in to the SnapLogic UI during the maintenance period?
Yes, the SnapLogic UI will be accessible during this activity.