This page explains the scheduled server maintenance on the SnapLogic servers mandated by our infrastructure provider.
What to expect | SnapLogic primary servers would briefly fall back to the standby (F5 High Availability) servers to ensure business continuity. |
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When |
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Why the fallback | SnapLogic will perform a mandatory maintenance activity on the primary Load Balancer (LB) nodes. Our infrastructure provider mandates this action, and it is essential to strengthen the security, reliability, and operational performance of the infrastructure and resources we provide for you. We expect minimal interruptions to our services. |
So, what should I do? | To ensure business continuity at your organization, we request you to verify a few things at your end, in advance. |
What and how to verify |
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FAQ
Can I log in to the SnapLogic UI during the maintenance period?
Yes, the SnapLogic UI would be accessible during this activity.What will happen to my pipelines during the maintenance window?
We do not anticipate any service interruptions to pipelines during this activity. During the maintenance on the primary instance, we will switch over to the backup server.Where do I track the status of this activity?
Visit the SnapLogic Trust website for the updates and completion of this activity.What is the impact on the SnapLogic services?
Service Capability | With Given IPs in Allowlist | Without IPs in Allowlist |
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Ultra/Groundplex Triggered Tasks/Scheduled Tasks | No Impact | No impact |
Cloudplex Triggered Tasks/SnapLogic UI | Less than 5 minutes | Up to 45 minutes |
More questions?
Contact support@snaplogic.com with your account details and specific questions.