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ServiceNow provides IT service management software. 

Use Snaps in this Snap Pack to:

  • Insert, update, or delete records in ServiceNow.
  • Query a particular ServiceNow instance and returns the requested records or keys.

Support Version

This Snap Pack is currently tested on the following ServiceNow versions:

  • Orlando

  • New York

  • Madrid

Previously, we have tested on the following versions:

  • London

  • Kingston

  • Fuji

  • Geneva

  • Helsinki

  • Istanbul

  • Jakarta


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In this Section

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Excerpt

Snap Pack History

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Release Snap Pack VersionDateType  Updates
4.25
(main9554)No updates made
main9554
 
StableUpgraded with the latest SnapLogic Platform release.
4.24
(main8556)No updates made
main8556
StableUpgraded with the latest SnapLogic Platform release.
4.23
(main7430)No updates made
main7430
 
StableUpgraded with the latest SnapLogic Platform release.
4.22
(main6403)No updates made
main6403
 
StableUpgraded with the latest SnapLogic Platform release.
4.21
(snapsmrc542)
snapsmrc542

 

Stable

Adds support for ServiceNow Madrid, New York, and Orlando versions.

4.20
(snapsmrc535)
snapsmrc535
 
Stable

The ServiceNow Query Snap enhances its scope to include both autogenerated and custom fields.

4.19
Patch (servicenow8260)
Patch servicenow8260 Latest
  • Fixes an issue with the ServiceNow Insert Snap wherein the output provides zero counts if it includes any error records.
  • Fixes an issue with the ServiceNow Update Snap wherein 403 error occurs while fetching schema.
4.19
(snaprsmrc528)
snaprsmrc528
 
Stable

The Snap Pack supports the Madrid release of ServiceNow.

4.18
(snapsmrc523)No updates made
snapsmrc523
 
StableUpgraded with the latest SnapLogic Platform release.
4.17
Patch 
ALL7402
 
Latest

Pushed automatic rebuild of the latest version of each Snap Pack to SnapLogic UAT and Elastic servers.

4.17
(snapsmrc515)
snapsmrc515
 
Latest
  • Added Batch Size property to ServiceNow Insert and ServiceNow Query Snaps, that enables you to configure the number of documents that you want to process per batch. You can configure the Batch Size for Ultra Tasks as well. 
  • Added the Snap Execution property to all Standard-mode Snaps. In some Snaps, this field replaces the existing Execute during preview check box.
4.16 Patch servicenow6897 Latest

ServiceNow Snaps will not support parsing logic for JSON version. All JSON versions must be replaced with JSON2.

4.16
(snapsmrc508)No updates made. Automatic rebuild with a platform
snapsmrc508
 
StableUpgraded with the latest SnapLogic Platform release.
4.15
(snapsmrc500)No updates made. Automatic rebuild with a platform
snapsmrc500
 
StableUpgraded with the latest SnapLogic Platform release.
4.14
(snapsmrc490)No updates made. Automatic rebuild with a platform
snapsmrc490
 
StableUpgraded with the latest SnapLogic Platform release.
4.
13  (snapsmrc486) Added Jakarta support to the Snap Pack
13

snapsmrc486

 
StableUpgraded with the latest SnapLogic Platform release.
4.12
(snapsmrc480)No updates made. Automatic rebuild with a platform

snapsmrc480

 
StableUpgraded with the latest SnapLogic Platform release.
4.11
(snapsmrc465)No updates made. Automatic rebuild with a platform release
snapsmrc465
 
Stable

Added Jakarta support to the Snap Pack.

4.10
(snapsmrc414)No updates made. Automatic rebuild with a platform

snapsmrc414

 
StableUpgraded with the latest SnapLogic Platform release.
4.9.0
Patch servicenow3065
Patch servicenow3065 Latest

Addressed an issue with a query against SNOW showing duplicates that aren't present outside of SnapLogic.

4.9
.0 (snapsmrc405)No updates made. Automatic rebuild with a platform
snapsmrc405
 
StableUpgraded with the latest SnapLogic Platform release.
4.8
.0 (snapsmrc398)Info tab added to accounts

snapsmrc398

 
StableUpgraded with the latest SnapLogic Platform release.
4.7.0
Patch
Patch servicenow2183 Latest

Pass through option support added for table API in ServiceNow Query.

4.7
.0 (snapsmrc382)Updated ServiceNow Query Snap with Allow empty value result and Pass through fields

snapsmrc382

 
StableUpgraded with the latest SnapLogic Platform release.
4.6.0
Patch
Patch servicenow1884 Latest

Implemented an option to keep the pre-4.6 behavior of ServiceNow Query Snap; Resolved an issue of extra blank line in the ServiceNow Query result set.

4.6
.0 (snapsmrc362)No updates made. Automatic rebuild with a platform
snapsmrc362
 
StableUpgraded with the latest SnapLogic Platform release.
4.5.1
(servicenow1633)

snapsmrc344

 
Stable
  • Support for Helsinki added.
  • Fixed an error in record insertion for ServiceNow Insert Snap.
  • Enhanced error reporting in ServiceNow Delete Snap when sys_id is invalid.
4.5
.0 (snapsmrc344)Introduced in this

snapsmrc344

 Latest
  • Support for Geneva added.
  • Resolved an issue in ServiceNow Insert & Update Snap to ensure correct target schema generation for the tables.
  • Resolved an issue in ServiceNow Query Snap that occurred when validating account details.
  • Resolved an issue in ServiceNow Insert Snap that occurred when record insertion.


4.4.1
  • No updates made. Automatic rebuild with a platform release.

4.4.0

  • Resolved an issue with an empty result set in ServiceNow Query.

4.3.2

  • Resolved an issue with only Success data coming, not Failure, under ServiceNow Query Snap when API Type - Default.

4.3.1

  • Defect addressed: ServiceNow Query Snap does not return complete information when compared to the results of the same API call made outside of SnapLogic

4.3.0

  • No updates made.

4.2.2

  • No updates made.

August 7, 2015 (2015.25/4.2.1)

  • No updates made.

June 27, 2015 (2015.22)

  • Addressed an issue with the display value not working in ServiceNow Query Snap.

May 15, 2015

  • Addressed the following issues:
    • ServiceNow Query: "Failure: invalid path" message is displayed.
    • ServiceNow Insert: Snap Fails with Invalid credentials after some successful runs
    • ServiceNow Insert: Error is not routing to Error view for table which doesn't have schema
    • ServiceNow Insert : An error occurred while executing the request or the connection was aborted
    • ServiceNow Update: Pipeline executes successfully without output or Error message shown for non existing record

May 2, 2015

  • Support for latest release and bug fixes

April 9, 2015

  • ServiceNow Snap Pack updates to support the Fuji release of ServiceNow.

Fall 2014

  • Support added for Eureka instances.

Initial Release (June 2013)


 StableUpgraded with the latest SnapLogic Platform release.
4.4
 StableUpgraded with the latest SnapLogic Platform release.