ServiceNow Snap Pack

Created by Aparna Tayi
Last updated: Nov 14, 2021 by Anand Vedam

Overview

ServiceNow provides IT service management software. 

Use Snaps in this Snap Pack to:

  • Insert, update, or delete records in ServiceNow.
  • Query a particular ServiceNow instance to return the requested records or keys.

Support Versions

This Snap Pack is currently tested against:

  • Kingston
  • London

  • Madrid

  • New York

In this Section

Snap Pack History

 Click to view/expand
Release Snap Pack VersionDateType  Updates
4.27main12833 StableUpgraded with the latest SnapLogic Platform release.
4.26main11181 StableUpgraded with the latest SnapLogic Platform release.
4.25 Patch425patches10014 Latest

Enhanced the ServiceNow Query Snap with the Retry mechanism that includes the following settings:

  • Number Of Retries: Specifies the number of attempts the Snap should make to perform the selected operation in case of connection failure or timeout.
  • Retry Interval (seconds): Specifies the minimum number of seconds the Snap must wait before each retry attempt.
4.25main9554
 
StableUpgraded with the latest SnapLogic Platform release.
4.24main8556
StableUpgraded with the latest SnapLogic Platform release.
4.23main7430
 
StableUpgraded with the latest SnapLogic Platform release.
4.22main6403
 
StableUpgraded with the latest SnapLogic Platform release.
4.21snapsmrc542

 

Stable

Adds support for ServiceNow Madrid, New York, and Orlando versions.

4.20snapsmrc535
 
Stable

The ServiceNow Query Snap enhances its scope to include both autogenerated and custom fields.

4.19 Patch servicenow8260 Latest
  • Fixes an issue with the ServiceNow Insert Snap wherein the output provides zero counts if it includes any error records.
  • Fixes an issue with the ServiceNow Update Snap wherein 403 error occurs while fetching schema.
4.19snaprsmrc528
 
Stable

The Snap Pack supports the Madrid release of ServiceNow.

4.18snapsmrc523
 
StableUpgraded with the latest SnapLogic Platform release.
4.17ALL7402
 
Latest

Pushed automatic rebuild of the latest version of each Snap Pack to SnapLogic UAT and Elastic servers.

4.17snapsmrc515
 
Latest
  • Added Batch Size property to ServiceNow Insert and ServiceNow Query Snaps, that enables you to configure the number of documents that you want to process per batch. You can configure the Batch Size for Ultra Tasks as well. 
  • Added the Snap Execution property to all Standard-mode Snaps. In some Snaps, this field replaces the existing Execute during preview check box.
4.16 Patch servicenow6897 Latest

ServiceNow Snaps will not support parsing logic for JSON version. All JSON versions must be replaced with JSON2.

4.16snapsmrc508
 
StableUpgraded with the latest SnapLogic Platform release.
4.15snapsmrc500
 
StableUpgraded with the latest SnapLogic Platform release.
4.14snapsmrc490
 
StableUpgraded with the latest SnapLogic Platform release.
4.13

snapsmrc486

 
StableUpgraded with the latest SnapLogic Platform release.
4.12

snapsmrc480

 
StableUpgraded with the latest SnapLogic Platform release.
4.11snapsmrc465
 
Stable

Added Jakarta support to the Snap Pack.

4.10

snapsmrc414

 
StableUpgraded with the latest SnapLogic Platform release.
4.9.0 Patch servicenow3065 Latest

Addressed an issue with a query against SNOW showing duplicates that aren't present outside of SnapLogic.

4.9snapsmrc405
 
StableUpgraded with the latest SnapLogic Platform release.
4.8

snapsmrc398

 
StableUpgraded with the latest SnapLogic Platform release.
4.7.0 Patch servicenow2183 Latest

Pass through option support added for table API in ServiceNow Query.

4.7

snapsmrc382

 
StableUpgraded with the latest SnapLogic Platform release.
4.6.0 Patch servicenow1884 Latest

Implemented an option to keep the pre-4.6 behavior of ServiceNow Query Snap; Resolved an issue of extra blank line in the ServiceNow Query result set.

4.6snapsmrc362
 
StableUpgraded with the latest SnapLogic Platform release.
4.5.1

snapsmrc344

 
Stable
  • Support for Helsinki added.
  • Fixed an error in record insertion for ServiceNow Insert Snap.
  • Enhanced error reporting in ServiceNow Delete Snap when sys_id is invalid.
4.5

snapsmrc344

 Latest
  • Support for Geneva added.
  • Resolved an issue in ServiceNow Insert & Update Snap to ensure correct target schema generation for the tables.
  • Resolved an issue in ServiceNow Query Snap that occurred when validating account details.
  • Resolved an issue in ServiceNow Insert Snap that occurred when record insertion.


4.4.1
 StableUpgraded with the latest SnapLogic Platform release.
4.4
 StableUpgraded with the latest SnapLogic Platform release.