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ServiceNow Snap Pack

ServiceNow Snap Pack

This page is no longer maintained (August 12, 2026). To access the most current content, go to https://docs.snaplogic.com/snaps/sp-servicenow/sp-servicenow-about.html

Overview

ServiceNow provides IT service management software. 

Use Snaps in this Snap Pack to:

  • Insert, update, or delete records in ServiceNow.

  • Query a particular ServiceNow instance to return the requested records or keys.

Support Versions

This Snap Pack is currently tested against the following:

Latest Versions

  • Xanadu

  • Washington DC

  • Vancouver

Older Versions

  • Sandiego

  • Tokyo

  • Utah 

  • Kingston

  • London

  • Madrid

  • New York

  • Orlando

  • Paris

  • Quebec

  • Rome

Prerequisites

  • ServiceNow instance must have the Knowledge Management plug-in activated

  • Account needs knowledge and knowledge_admin roles

New Supported Tables

The following Knowledge Management tables are now available in the Table Name dropdown.

  • kb_knowledge – Core knowledge articles (fields: sys_id, number, short_description, text, workflow_state, kb_knowledge_base, kb_category, author, valid_to)

  • kb_knowledge_base – Knowledge base containers (fields: title, kb_version, owner, active)

  • kb_category – Hierarchical categories (fields: label, value, parent_id)

  • kb_view – Article versions/translations (fields: kb_knowledge, language, version)

  • kb_feedback – Article feedback/ratings (fields: article, rating, comments, useful) 

The error view now includes the HTTP status code in the error reason for improved troubleshooting.

Snap Pack History

Release  Snap Pack Version Date Type   Updates August 2026 445patches35885 Latest All ServiceNow Snaps now process the Retry-After header value when ServiceNow returns a 429 rate-limited response. August 2026 main35817 Stable Updated and certified against the current SnapLogic Platform release. July 2026 444patches35597 Latest Enhanced the ServiceNow Download Attachment Snap to support both Record Sys ID and Attachment Sys ID, and added content type and size fields to the output header. July 2026 444patches35489 Latest Added ServiceNow Statistics Snap that enables you to compute aggregate statistics (count, sum, avg, min, max) over ServiceNow tables using the Stats REST API endpoint without fetching individual records. Enhanced the ServiceNow Attachment Download Snap to include the original Upstream Snap data in the output. July 2026 444patches35357 Latest Added support for Knowledge Management tables (kb_knowledge, kb_knowledge_base, kb_category, kb_view, kb_feedback), enabling users to create, read, update, and delete knowledge articles, bases, categories, views, and feedback directly through ServiceNow Snaps. The ServiceNow Query Snap now supports Start Page and End Page properties to retrieve a specific range of pages, and the Page Size property now accepts expressions. The Error view output for all ServiceNow Snaps now includes the HTTP status code (e.g., 401, 404, 500) in the reason field to improve troubleshooting. Added ServiceNow Download attachment Snap, and support for the Dynamic token account. May 2026 main34730 Stable Updated and certified against the current SnapLogic Platform release. February 2026 main33958 Stable Updated and certified against the current SnapLogic Platform release. November 2025 443patches33615 Latest Fixed an issue with the ServiceNow Query Snap where the Pass through selection was not honored (original input not included in the Snap’s output), and the ServiceNow instance returned an empty query results set. November 2025 443patches33541 Latest Added Skip records without sys_id checkbox to the ServiceNow Query Snap that enables the Snap to ignore the records without sys_id. This checkbox is deselected by default for backward compatibility. November 2025 main33142 Stable Updated and certified against the current SnapLogic Platform release. August 2025 442patches32368 Latest Enhanced the ServiceNow Write Snaps ( Insert, Delete, and Update) to support expressions for the Table name setting. Now, these Snaps accept table names dynamically in a pipeline. August 2025 main32088 Stable Updated and certified against the current SnapLogic Platform release. May 2025 main31019 Stable Updated and certified against the current SnapLogic Platform release. February 2025 main29887   Stable Updated and certified against the current SnapLogic Platform release. November 2024 main29029   Stable Updated and certified against the current SnapLogic Platform release. August 2024 main27765   Stable Upgraded the org.json.json library from v20090211 to v20240303, which is fully backward compatible. May 2024 main26341   Stable Updated and certified against the current SnapLogic Platform release. February 2024 main25112   Stable Updated and certified against the current SnapLogic Platform release. November 2023 435patches24712   Latest The Batch Size field is now relabeled to Page size in ServiceNow Query and ServiceNow Insert Snaps. November 2023 main23721   Stable Updated and certified against the current SnapLogic Platform release. August 2023 main22460   Stable Updated and certified against the current SnapLogic Platform release. May 2023 main21015   Stable Upgraded with the latest SnapLogic Platform release. February 2023 main19844   Stable Upgraded with the latest SnapLogic Platform release. November 2022 main18944   Stable Upgraded with the latest SnapLogic Platform release. August 2022 main17386   Stable Upgraded with the latest SnapLogic Platform release. 4.29 main15993   Stable Upgraded with the latest SnapLogic Platform release. 4.28 main14627   Stable Added a new account type ServiceNow OAuth2 that enables OAuth2 authentication for all the ServiceNow Snaps. 4.27 main12833   Stable Upgraded with the latest SnapLogic Platform release. 4.26 main11181   Stable Upgraded with the latest SnapLogic Platform release. 4.25 Patch 425patches10014   Latest Enhanced the ServiceNow Query Snap with the Retry mechanism that includes the following fields: Number Of Retries: Specifies the number of attempts the Snap should make to perform the selected operation in case of connection failure or timeout. Retry Interval (seconds): Specifies the minimum number of seconds the Snap must wait before each retry attempt. 4.25 main9554   Stable Upgraded with the latest SnapLogic Platform release. 4.24 main8556 Stable Upgraded with the latest SnapLogic Platform release. 4.23 main7430   Stable Upgraded with the latest SnapLogic Platform release. 4.22 main6403   Stable Upgraded with the latest SnapLogic Platform release. 4.21 snapsmrc542   Stable Adds support for ServiceNow Madrid, New York, and Orlando versions. 4.20 snapsmrc535   Stable The ServiceNow Query Snap enhances its scope to include both autogenerated and custom fields. 4.19 Patch  servicenow8260   Latest Fixes an issue with the ServiceNow Insert Snap wherein the output provides zero counts if it includes any error records. Fixes an issue with the ServiceNow Update Snap wherein 403 error occurs while fetching schema. 4.19 snaprsmrc528   Stable The Snap Pack supports the Madrid release of ServiceNow. 4.18 snapsmrc523   Stable Upgraded with the latest SnapLogic Platform release. 4.17 ALL7402   Latest Pushed automatic rebuild of the latest version of each Snap Pack to SnapLogic UAT and Elastic servers. 4.17 snapsmrc515   Latest Added Batch Size property to ServiceNow Insert and ServiceNow Query Snaps, that enables you to configure the number of documents that you want to process per batch. You can configure the Batch Size for Ultra Tasks as well.  Added the Snap Execution property to all Standard-mode Snaps. In some Snaps, this field replaces the existing Execute during preview check box. 4.16 Patch  servicenow6897   Latest ServiceNow Snaps will not support parsing logic for JSON version. All JSON versions must be replaced with JSON2. 4.16 snapsmrc508   Stable Upgraded with the latest SnapLogic Platform release. 4.15 snapsmrc500   Stable Upgraded with the latest SnapLogic Platform release. 4.14 snapsmrc490   Stable Upgraded with the latest SnapLogic Platform release. 4.13 snapsmrc486   Stable Upgraded with the latest SnapLogic Platform release. 4.12 snapsmrc480   Stable Upgraded with the latest SnapLogic Platform release. 4.11 snapsmrc465   Stable Added Jakarta support to the Snap Pack. 4.10 snapsmrc414   Stable Upgraded with the latest SnapLogic Platform release. 4.9.0 Patch  servicenow3065   Latest Addressed an issue with a query against SNOW showing duplicates that aren't present outside of SnapLogic. 4.9 snapsmrc405   Stable Upgraded with the latest SnapLogic Platform release. 4.8 snapsmrc398   Stable Upgraded with the latest SnapLogic Platform release. 4.7.0 Patch  servicenow2183   Latest Pass through option support added for table API in ServiceNow Query. 4.7 snapsmrc382   Stable Upgraded with the latest SnapLogic Platform release. 4.6.0 Patch  servicenow1884   Latest Implemented an option to keep the pre-4.6 behavior of ServiceNow Query Snap; Resolved an issue of extra blank line in the ServiceNow Query result set. 4.6 snapsmrc362   Stable Upgraded with the latest SnapLogic Platform release. 4.5.1 snapsmrc344   Stable Support for Helsinki added. Fixed an error in record insertion for ServiceNow Insert Snap. Enhanced error reporting in ServiceNow Delete Snap when sys_id is invalid. 4.5 snapsmrc344   Latest Support for Geneva added. Resolved an issue in ServiceNow Insert & Update Snap to ensure correct target schema generation for the tables. Resolved an issue in ServiceNow Query Snap that occurred when validating account details. Resolved an issue in ServiceNow Insert Snap that occurred when record insertion. 4.4.1 -   Stable Upgraded with the latest SnapLogic Platform release. 4.4 -   Stable Upgraded with the latest SnapLogic Platform release.