Configuring ServiceNow Accounts

Configuring ServiceNow Accounts

In this article

Overview

Configure the ServiceNow Account to access the ServiceNow Snaps. The supported ServiceNow instances are:

  • Aspen 
  • Berlin
  • Calgary 
  • Dublin 
  • Eureka
  • Fuji 
  • Geneva 
  • Helsinki 
  • Istanbul
  • Jakarta 
  • Kingston
  • London

Snap-Account Compatibility


Configuring ServiceNow Accounts

You can configure your ServiceNow account in the SnapLogic UI by using either Designer or Manager.

Using SnapLogic Designer

Drag a ServiceNow Snap to the Canvas and click the Snap to open its settings. Click the Account tab. You can now either use an existing account or create a new one.

Selecting an existing account

SnapLogic organizes and displays all accounts to which you have access, sorting them by account type and location. To select an existing account:

  1. Click the  icon to view the accounts to which you have access and select the account that you want to use.
  2. Click  to save the Snap settings.

Creating an account

  1. Click Add Account in the Account Reference dialog.
  2. Select the Location in which you want to create the account, select the account type, and click ContinueThe Add Account dialog associated with the account type appears.

  3. Enter the required account details. For detailed guidance on how to provide information associated with each account type, use the following links:

    Enter additional information on this account in the Notes field of the Info tab. This will help you–and other users–understand the purpose of the account, especially if there are multiple accounts of the same type

  4. Click Validate to verify the account, if the account type supports validation.
  5. Click Apply to complete configuring the ServiceNow account.

Using SnapLogic Manager

Use Manager to create accounts without associating them immediately with Pipelines.

Accounts in SnapLogic are associated with projects. You can use accounts created in other projects only if you have at least Read access to them.

  1. In the left pane, browse to the project in which you want to create the account and click Create Account ServiceNow, followed by the appropriate account type.

  2. Repeat the steps numbered 3 through 5 in the Creating an account section.

    Avoid updating account credentials when Pipelines using that account are being executed. This may lead to unexpected results, including locking your account

Only accounts that have the 'Personalize dictionary' role can see the field labels associated with each table in the ServiceNow data dictionary. Therefore, accounts used with Snaps in this Snap Pack must have the ‘Personalize dictionary’ permission if you want to view the Table name suggestions..

We recommend you to create a role specific to your integration and provide that role all the rights you need to perform the integration. 

Account Encryption

Standard Encryption

If you are using Standard Encryption, the High sensitivity settings under Enhanced Encryption are followed.

Enhanced Encryption

If you have the Enhanced Account Encryption feature, the following describes which fields are encrypted for each sensitivity level selected for this account.

Account:

  • HighPassword

  • Medium + HighUsername, password

  • Low + Medium + HighUsername, password

Snap Pack History

 Click to view/expand


Release 

Snap Pack Version

Date

Type

  Updates

May 2025

main31019

Stable

Updated and certified against the current SnapLogic Platform release.

February 2025

main29887

 

Stable

Updated and certified against the current SnapLogic Platform release.

November 2024

main29029

 

Stable

Updated and certified against the current SnapLogic Platform release.

August 2024

main27765

 

Stable

Upgraded the org.json.json library from v20090211 to v20240303, which is fully backward compatible.

May 2024

main26341

 

Stable

Updated and certified against the current SnapLogic Platform release.

February 2024

main25112

 

Stable

Updated and certified against the current SnapLogic Platform release.

November 2023

435patches24712

 

Latest

The Batch Size field is now relabeled to Page size in ServiceNow Query and ServiceNow Insert Snaps.

November 2023

main23721

 

Stable

Updated and certified against the current SnapLogic Platform release.

August 2023

main22460

 

Stable

Updated and certified against the current SnapLogic Platform release.

May 2023

main21015

 

Stable

Upgraded with the latest SnapLogic Platform release.

February 2023

main19844

 

Stable

Upgraded with the latest SnapLogic Platform release.

November 2022

main18944

 

Stable

Upgraded with the latest SnapLogic Platform release.

August 2022

main17386

 

Stable

Upgraded with the latest SnapLogic Platform release.

4.29

main15993

 

Stable

Upgraded with the latest SnapLogic Platform release.

4.28

main14627

 

Stable

Added a new account type ServiceNow OAuth2 that enables OAuth2 authentication for all the ServiceNow Snaps.

4.27

main12833

 

Stable

Upgraded with the latest SnapLogic Platform release.

4.26

main11181

 

Stable

Upgraded with the latest SnapLogic Platform release.

4.25 Patch

425patches10014

 

Latest

Enhanced the ServiceNow Query Snap with the Retry mechanism that includes the following fields:

  • Number Of Retries: Specifies the number of attempts the Snap should make to perform the selected operation in case of connection failure or timeout.

  • Retry Interval (seconds)Specifies the minimum number of seconds the Snap must wait before each retry attempt.

4.25

main9554

 

Stable

Upgraded with the latest SnapLogic Platform release.

4.24

main8556

Stable

Upgraded with the latest SnapLogic Platform release.

4.23

main7430

 

Stable

Upgraded with the latest SnapLogic Platform release.

4.22

main6403

 

Stable

Upgraded with the latest SnapLogic Platform release.

4.21

snapsmrc542

 

Stable

Adds support for ServiceNow Madrid, New York, and Orlando versions.

4.20

snapsmrc535

 

Stable

The ServiceNow Query Snap enhances its scope to include both autogenerated and custom fields.

4.19 Patch 

servicenow8260

 

Latest

  • Fixes an issue with the ServiceNow Insert Snap wherein the output provides zero counts if it includes any error records.

  • Fixes an issue with the ServiceNow Update Snap wherein 403 error occurs while fetching schema.

4.19

snaprsmrc528

 

Stable

The Snap Pack supports the Madrid release of ServiceNow.

4.18

snapsmrc523

 

Stable

Upgraded with the latest SnapLogic Platform release.

4.17

ALL7402

 

Latest

Pushed automatic rebuild of the latest version of each Snap Pack to SnapLogic UAT and Elastic servers.

4.17

snapsmrc515

 

Latest

  • Added Batch Size property to ServiceNow Insert and ServiceNow Query Snaps, that enables you to configure the number of documents that you want to process per batch. You can configure the Batch Size for Ultra Tasks as well. 

  • Added the Snap Execution property to all Standard-mode Snaps. In some Snaps, this field replaces the existing Execute during preview check box.

4.16 Patch 

servicenow6897

 

Latest

ServiceNow Snaps will not support parsing logic for JSON version. All JSON versions must be replaced with JSON2.

4.16

snapsmrc508

 

Stable

Upgraded with the latest SnapLogic Platform release.

4.15

snapsmrc500

 

Stable

Upgraded with the latest SnapLogic Platform release.

4.14

snapsmrc490

 

Stable

Upgraded with the latest SnapLogic Platform release.

4.13

snapsmrc486

 

Stable

Upgraded with the latest SnapLogic Platform release.

4.12

snapsmrc480

 

Stable

Upgraded with the latest SnapLogic Platform release.

4.11

snapsmrc465

 

Stable

Added Jakarta support to the Snap Pack.

4.10

snapsmrc414

 

Stable

Upgraded with the latest SnapLogic Platform release.

4.9.0 Patch 

servicenow3065

 

Latest

Addressed an issue with a query against SNOW showing duplicates that aren't present outside of SnapLogic.

4.9

snapsmrc405

 

Stable

Upgraded with the latest SnapLogic Platform release.

4.8

snapsmrc398

 

Stable

Upgraded with the latest SnapLogic Platform release.

4.7.0 Patch 

servicenow2183

 

Latest

Pass through option support added for table API in ServiceNow Query.

4.7

snapsmrc382

 

Stable

Upgraded with the latest SnapLogic Platform release.

4.6.0 Patch 

servicenow1884

 

Latest

Implemented an option to keep the pre-4.6 behavior of ServiceNow Query Snap; Resolved an issue of extra blank line in the ServiceNow Query result set.

4.6

snapsmrc362

 

Stable

Upgraded with the latest SnapLogic Platform release.

4.5.1

snapsmrc344

 

Stable

  • Support for Helsinki added.

  • Fixed an error in record insertion for ServiceNow Insert Snap.

  • Enhanced error reporting in ServiceNow Delete Snap when sys_id is invalid.

4.5

snapsmrc344

 

Latest

  • Support for Geneva added.

  • Resolved an issue in ServiceNow Insert & Update Snap to ensure correct target schema generation for the tables.

  • Resolved an issue in ServiceNow Query Snap that occurred when validating account details.

  • Resolved an issue in ServiceNow Insert Snap that occurred when record insertion.


4.4.1

-

 

Stable

Upgraded with the latest SnapLogic Platform release.

4.4

-

 

Stable

Upgraded with the latest SnapLogic Platform release.