Configuring ServiceNow Accounts

In this article

Overview

Configure the ServiceNow Account to access the ServiceNow Snaps. The supported ServiceNow instances are:

  • Aspen 
  • Berlin
  • Calgary 
  • Dublin 
  • Eureka
  • Fuji 
  • Geneva 
  • Helsinki 
  • Istanbul
  • Jakarta 
  • Kingston
  • London

Snap-Account Compatibility


Configuring ServiceNow Accounts

You can configure your ServiceNow account in the SnapLogic UI by using either Designer or Manager.

Using SnapLogic Designer

Drag a ServiceNow Snap to the Canvas and click the Snap to open its settings. Click the Account tab. You can now either use an existing account or create a new one.

Selecting an existing account

SnapLogic organizes and displays all accounts to which you have access, sorting them by account type and location. To select an existing account:

  1. Click the  icon to view the accounts to which you have access and select the account that you want to use.
  2. Click  to save the Snap settings.

Creating an account

  1. Click Add Account in the Account Reference dialog.
  2. Select the Location in which you want to create the account, select the account type, and click ContinueThe Add Account dialog associated with the account type appears.

  3. Enter the required account details. For detailed guidance on how to provide information associated with each account type, use the following links:

    Enter additional information on this account in the Notes field of the Info tab. This will help you–and other users–understand the purpose of the account, especially if there are multiple accounts of the same type

  4. Click Validate to verify the account, if the account type supports validation.
  5. Click Apply to complete configuring the ServiceNow account.

Using SnapLogic Manager

Use Manager to create accounts without associating them immediately with Pipelines.

Accounts in SnapLogic are associated with projects. You can use accounts created in other projects only if you have at least Read access to them.

  1. In the left pane, browse to the project in which you want to create the account and click Create Account ServiceNow, followed by the appropriate account type.

  2. Repeat the steps numbered 3 through 5 in the Creating an account section.

    Avoid updating account credentials when Pipelines using that account are being executed. This may lead to unexpected results, including locking your account

Only accounts that have the 'Personalize dictionary' role can see the field labels associated with each table in the ServiceNow data dictionary. Therefore, accounts used with Snaps in this Snap Pack must have the ‘Personalize dictionary’ permission if you want to view the Table name suggestions..

We recommend you to create a role specific to your integration and provide that role all the rights you need to perform the integration. 

Account Encryption

Standard Encryption

If you are using Standard Encryption, the High sensitivity settings under Enhanced Encryption are followed.

Enhanced Encryption

If you have the Enhanced Account Encryption feature, the following describes which fields are encrypted for each sensitivity level selected for this account.

Account:

  • HighPassword

  • Medium + HighUsername, password

  • Low + Medium + HighUsername, password

Snap Pack History

 Click to view/expand
Release Snap Pack VersionDateType  Updates
4.29main15993 StableUpgraded with the latest SnapLogic Platform release.
4.28main14627 StableAdded a new account type ServiceNow OAuth2 that enables OAuth2 authentication for all the ServiceNow Snaps.
4.27main12833 StableUpgraded with the latest SnapLogic Platform release.
4.26main11181 StableUpgraded with the latest SnapLogic Platform release.
4.25 Patch425patches10014 Latest

Enhanced the ServiceNow Query Snap with the Retry mechanism that includes the following fields:

  • Number Of Retries: Specifies the number of attempts the Snap should make to perform the selected operation in case of connection failure or timeout.
  • Retry Interval (seconds)Specifies the minimum number of seconds the Snap must wait before each retry attempt.
4.25main9554
 
StableUpgraded with the latest SnapLogic Platform release.
4.24main8556
StableUpgraded with the latest SnapLogic Platform release.
4.23main7430
 
StableUpgraded with the latest SnapLogic Platform release.
4.22main6403
 
StableUpgraded with the latest SnapLogic Platform release.
4.21snapsmrc542

 

Stable

Adds support for ServiceNow Madrid, New York, and Orlando versions.

4.20snapsmrc535
 
Stable

The ServiceNow Query Snap enhances its scope to include both autogenerated and custom fields.

4.19 Patch servicenow8260 Latest
  • Fixes an issue with the ServiceNow Insert Snap wherein the output provides zero counts if it includes any error records.
  • Fixes an issue with the ServiceNow Update Snap wherein 403 error occurs while fetching schema.
4.19snaprsmrc528
 
Stable

The Snap Pack supports the Madrid release of ServiceNow.

4.18snapsmrc523
 
StableUpgraded with the latest SnapLogic Platform release.
4.17ALL7402
 
Latest

Pushed automatic rebuild of the latest version of each Snap Pack to SnapLogic UAT and Elastic servers.

4.17snapsmrc515
 
Latest
  • Added Batch Size property to ServiceNow Insert and ServiceNow Query Snaps, that enables you to configure the number of documents that you want to process per batch. You can configure the Batch Size for Ultra Tasks as well. 
  • Added the Snap Execution property to all Standard-mode Snaps. In some Snaps, this field replaces the existing Execute during preview check box.
4.16 Patch servicenow6897 Latest

ServiceNow Snaps will not support parsing logic for JSON version. All JSON versions must be replaced with JSON2.

4.16snapsmrc508
 
StableUpgraded with the latest SnapLogic Platform release.
4.15snapsmrc500
 
StableUpgraded with the latest SnapLogic Platform release.
4.14snapsmrc490
 
StableUpgraded with the latest SnapLogic Platform release.
4.13

snapsmrc486

 
StableUpgraded with the latest SnapLogic Platform release.
4.12

snapsmrc480

 
StableUpgraded with the latest SnapLogic Platform release.
4.11snapsmrc465
 
Stable

Added Jakarta support to the Snap Pack.

4.10

snapsmrc414

 
StableUpgraded with the latest SnapLogic Platform release.
4.9.0 Patch servicenow3065 Latest

Addressed an issue with a query against SNOW showing duplicates that aren't present outside of SnapLogic.

4.9snapsmrc405
 
StableUpgraded with the latest SnapLogic Platform release.
4.8

snapsmrc398

 
StableUpgraded with the latest SnapLogic Platform release.
4.7.0 Patch servicenow2183 Latest

Pass through option support added for table API in ServiceNow Query.

4.7

snapsmrc382

 
StableUpgraded with the latest SnapLogic Platform release.
4.6.0 Patch servicenow1884 Latest

Implemented an option to keep the pre-4.6 behavior of ServiceNow Query Snap; Resolved an issue of extra blank line in the ServiceNow Query result set.

4.6snapsmrc362
 
StableUpgraded with the latest SnapLogic Platform release.
4.5.1

snapsmrc344

 
Stable
  • Support for Helsinki added.
  • Fixed an error in record insertion for ServiceNow Insert Snap.
  • Enhanced error reporting in ServiceNow Delete Snap when sys_id is invalid.
4.5

snapsmrc344

 Latest
  • Support for Geneva added.
  • Resolved an issue in ServiceNow Insert & Update Snap to ensure correct target schema generation for the tables.
  • Resolved an issue in ServiceNow Query Snap that occurred when validating account details.
  • Resolved an issue in ServiceNow Insert Snap that occurred when record insertion.


4.4.1- StableUpgraded with the latest SnapLogic Platform release.
4.4- StableUpgraded with the latest SnapLogic Platform release.