In this article
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- Valid CA signed certificate. For more information, see Creating CA Signed Certificate.
KeyStore file with an intermediate certificate.
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- This account is not supported for Salesforce Subscriber and Salesforce Publisher Snaps.
- Mutual Authentication is intended for API use only and not for using any other services through the user interface (Salesforce.com).
Known Issue
Salesforce Mutual Authentication account fails on validation when you create the account for the first time and save it. As a workaround, click Apply and then click Validate for successful validation of the account.
Account Settings
Field Name | Type | Description | |||
|---|---|---|---|---|---|
Label* Default Value: [None] | String | Specify a name for the account instance. | |||
Default Username* Default Value: [None]N/A admin@sf.com | String | Specify a name for this account. | |||
Password* Default Default Value: N N/A ********@1 | String | Specify the password for the account.Default . | |||
Security token Default Value: NN/A 1234 | String | Specify a security token. To create a security token, log into your account in Salesforce and navigate to Personal Setup > My Personal Information > Reset My Security Token. | |||
Keystore* Default Default Value:N/A x590_certificate.jks | String | Enter the location of the KeyStore file that can be in your SLDB or any other unauthenticated endpoints. You can upload the KeyStore file to the SLDB by clicking
| |||
Keystore Password* Default Value: N/A Keystore Password* | String | Enter the password for KeyStore. Default Value: N/A | |||
| Login URL | Login URL Default Value:https://login.salesforce.com/ | String | Enter your salesforce.com login URL if it is different from "https://login.salesforce.com/". Usually it is not required, but if you are using CipherCloud for Salesforce, you should enter the login URL issued by CipherCloud with the Sandbox checkbox deselected. | ||
Sandbox Default Default Value: https://login.salesforce.com/ | Sandbox | Deselected | N/A | Select this option if the username is for a sandbox account or deselect if it is for a production account. Default Value: Deselected |
Troubleshooting
| Error | Reason | Resolution |
|---|---|---|
| Error occurred while executing request to Salesforce.com | The input view document data is not a Map. | Ensure that the input view document data is a map. |
| Client certificate error: unable to get local issuer certificate. | The certificate chain is incomplete or missing. | You should get the intermediate certificate to attach to the pem. For more information about creating creating certificate chain, see Salesforce Mutual Authentication Setup. |
| Unable to load Private Key. | Expects Private Key. | Follow the instructions in stack overflow link and update the encoded type of private key file using Notepad++. |
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