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What to expect

We will be conducting mandatory server maintenance. Our infrastructure provider mandates this maintenance, which is essential to strengthening the security, reliability, and operational performance of the infrastructure and resources.

When

  • US: Wednesday, , 09:00 PM - 11:00 PM PDT

  • UTC: Thursday, , 04:00 AM - 06:00 AM GMT

So, what should I do?

We will keep you informed and update the SnapLogic Trust website after the maintenance is complete.

What and how to verify

Verify that our standby servers (IPs listed below) are configured in your environment’s allowlist. Ensure that your allowlist includes the following two IP addresses, as communicated previously:

  • 52.36.97.11

  • 52.25.90.203

If you get an error, contact your administrator or network team to troubleshoot the issue. Otherwise, reach out to us at support@snaplogic.com.

FAQs

  • Which geographical region (U.S. or EMEA) is this maintenance for?
    This maintenance is for U.S. only.

  • What will happen to my pipelines during the maintenance window?
    We do not anticipate any service interruptions to pipelines during this activity. During the maintenance on the primary instance, we will switch over to the backup server.

  • What is the impact on the SnapLogic services?

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