Migrate EMEA F5 to a new Instance

This article explains the migration of the EMEA F5 to a new instance on Oct 2, 2024 12 PDT by our infrastructure provider.

What to expect	We will conduct migration of the EMEA F5 to a new instance by our infrastructure provider, which is essential to strengthening the security, reliability, and operational performance of the infrastructure and resources.
When	US: Wednesday, Oct 2, 2024 12:00 PM PT UTC: Wednesday, Oct 2, 20247:00 PM GMT
So, what should I do?	Nothing. As this is a background activity, it does not require any actions from your end. We will update the SnapLogic Trust site and inform you when the maintenance is done.
What and how do I verify	Verify that our standby servers (IPs listed below) are configured in your environment’s allowlist. Ensure that your allowlist includes the following two IP addresses (as communicated previously): 3.251.44.59/32 99.81.220.200/32 If an error occurs, either contact your administrator/network team to troubleshoot the issue or at support@snaplogic.com.

FAQs

Which geographical region (US or EMEA) is the migration for?
This migration is only for the EMEA region.
What will happen to my pipelines during the migration?
We do not anticipate any service interruptions to pipelines during this activity.
What is the impact on my SnapLogic services?

Service Capability	With Specific IPs in Allowlist	Without IPs in Allowlist

Service Capability	With Specific IPs in Allowlist	Without IPs in Allowlist
Ultra Tasks Triggered Tasks Scheduled Tasks SnapLogic UI	There is no impact on any of these service capabilities.	The functionality does not work with these service capabilities.

Where do I track the status of this maintenance?
Check the SnapLogic Trust website for updates.
Can I log in to the SnapLogic UI during the maintenance period?
Yes, all the SnapLogic UI applications (Designer, Manager, and Monitor) will be accessible during the maintenance window.
Do we need to notify our customers?
We do not expect any interruption to the SnapLogic Platform’s services. If you have configured the IP addresses mentioned on this page, the SnapLogic UI and pipelines will be accessible during the maintenance window.
Will this update change our external IP address, assuming we have included the specified IP addresses in our network?
Snaplex IP addresses and the UI will not be impacted/updated during the maintenance period.
Is the server maintenance for the lower environment, the production server, or for all?
The maintenance affects only the SnapLogic Production EMEA and customer Orgs. Our UAT environment is not impacted.
Do we need to do any testing?
No testing is required at your end.
Can you confirm if the specific IP addresses we have to add to our network are for outbound traffic and that we have no restriction on egress traffic but only on ingress traffic?
The specific IP addresses are for your inbound traffic to the SnapLogic Platform, and therefore, you need to verify your environment allowlist.