This page article explains the scheduled server maintenance on the SnapLogic servers mandated the migration of the EMEA F5 to a new instance on 12 PDT by our infrastructure provider.
What to expect |
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We will conduct migration of the EMEA F5 to a new instance by our infrastructure provider, which is essential |
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strengthening the security, reliability, and operational performance of the infrastructure and resources. | |
When |
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So, what should I do? |
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Nothing. As this is a background activity, it does not require any actions from your end. We will update the SnapLogic Trust site and inform you when the maintenance is done. |
What and how |
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do I verify | Verify that our standby servers (IPs listed below) are configured in your environment’s allowlist. |
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Ensure that |
52.36.97.11 (For elastic/production)
52.25.90.203 (For Feedmaster)
Run the following command on the respective server to test your connection to the standby Load Balancers:
52.36.97.11/32:
curl https://failover.elastic.snaplogic.com/healthzand this should returnOK.52.25.90.203/32:
curl https://prod-snaplogic-failover-fm.snaplogic.io/healthzand this should returnOK.
FAQ
your allowlist includes the following two IP addresses (as communicated previously):
If an error occurs, either contact your administrator/network team to troubleshoot the issue or at support@snaplogic.com. |
FAQs
Which geographical region (US or EMEA) is the migration for?
This migration is only for the EMEA region.What will happen to my pipelines during the maintenance windowmigration?
We do not anticipate any service interruptions to pipelines during this activity. During the maintenance on the primary instance, we will switch over to the backup server.What is the impact on the my SnapLogic services?
Service Capability | With |
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Specific IPs in Allowlist | Without IPs in Allowlist |
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No impact
No impact
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Less than 5 minutes
There is no impact on any of these service capabilities. | The functionality does not work with these service capabilities. |
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Where do I track the status of this activitymaintenance?
Visit Check the SnapLogic Trust website for the updates and completion of this activity.Can I log in to the SnapLogic UI during the maintenance period?
Yes, all the SnapLogic UI applications (Designer, Manager, and Monitor) will be accessible during the maintenance window.Do we need to notify our customers?
We do not expect any interruption to the SnapLogic Platform’s services. If you have configured the IP addresses mentioned on this page, the SnapLogic UI and pipelines will be accessible during this activity.
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the maintenance window.
Will this update change our external IP address, assuming we have included the specified IP addresses in our network?
Snaplex IP addresses and the UI will not be impacted/updated during the maintenance period.Is the server maintenance for the lower environment, the production server, or for all?
The maintenance affects only the SnapLogic Production EMEA and customer Orgs. Our UAT environment is not impacted.Do we need to do any testing?
No testing is required at your end.Can you confirm if the specific IP addresses we have to add to our network are for outbound traffic and that we have no restriction on egress traffic but only on ingress traffic?
The specific IP addresses are for your inbound traffic to the SnapLogic Platform, and therefore, you need to verify your environment allowlist.
More Questions?
Contact support@snaplogic.com with your account details and specific questions.ific questions.