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This page article explains the scheduled 2-hour background server maintenance on the SnapLogic servers mandated by our infrastructure provider.

What to expect

A mandatory reboot of the EC2 nodes that run our Load Balancer is required. This

We will be conducting mandatory server maintenance mandated by our infrastructure provider, which is essential

in order

to strengthen the security, reliability, and operational performance of the infrastructure and resources.

When

  • US:

Monday,

  • Wednesday, , 09:00 PM-11:00 PM PDT

  • UTC:

Tuesday,

  • Thursday, , 04:00 AM-06:00 AM GMT

So, what should I do?

To ensure business continuity at your organization, we request you to verify a few things in advance at your end

Nothing. As this is a background activity, it does not require any actions from your end. We will update the SnapLogic Trust site and inform you when the maintenance is done.

What and how

to

do I verify

Verify that our standby servers (IPs listed below) are configured in your environment’s allowlist.

We recommend

Ensure that

you update your allowlist, if not done already.

  • 52.36.97.11 (For elastic/production)

  • 52.25.90.203 (For Feedmaster)

Run the following command on the respective server to test your connection to the standby Load Balancers

your allowlist includes the following two IP addresses (as communicated previously):

  • 52.36.97.11

/32: curl https://failover.elastic.snaplogic.com/healthz

  • 52.25.90.203

/32: curl https://prod-snaplogic-failover-fm.snaplogic.io/healthz

  • Each of these commands must return OK indicating that you have a connection to the SnapLogic service.

    • If

    you get

    an error occurs,

    then

    either contact your

    admin

    administrator/network team to troubleshoot the issue

    . Otherwise, reach out to

    or at support@snaplogic.com.

    ...

    FAQs

    • Which geographical region (US or EMEA) is the server maintenance for?
      This maintenance is only for the US region.

    • What will happen to my pipelines during the maintenance window?
      We do not anticipate any service interruptions to pipelines during this activity. During the maintenance on the primary instance, we will switch over to the backup server.

    • What is the impact on the my SnapLogic services?

    Service Capability

    With

    Given

    Specific IPs in Allowlist

    Without IPs in Allowlist

    • Ultra

    /Groundplex Triggered Tasks/

    • Tasks

    • Triggered Tasks 

    • Scheduled Tasks

    No impact

    • SnapLogic UI

    No impact

    Cloudplex Triggered Tasks/SnapLogic UI

    Less than 5 minutes

    Up to 45 minutes

    to any of these service capabilities.

    The functionality does not work with these service capabilities.

    • Where do I track the status of this activitymaintenance?
      Visit Check the SnapLogic Trust website for the updates and completion of this activity.

    • Can I log in to the SnapLogic UI during the maintenance period?
      Yes, all the SnapLogic UI applications (Designer, Manager, and Monitor) will be accessible during this activitythe maintenance window.

    • Do we need to notify our customers?
      We do not expect any interruption to the SnapLogic Platform’s services. Assuming If you have configured the IP addresses mentioned in on this page, the SnapLogic UI and pipelines will be accessible during the maintenance window.

    • Will this update change our external IP address, assuming that we have included the given specified IP addresses in our network?
      Snaplex IP addresses and the UI will not be impacted/updated during the maintenance period.

    • Is the server maintenance for the lower environment or , the production server, or for all?
      The maintenance impacts affects only the SnapLogic production environment and customer orgsOrgs. Our UAT environment is not impacted.

    • Do we need to do any testing?
      No testing is required at all from customersyour end.

    • Can you confirm if the given specific IP addresses we have to add to our network are for outbound traffic and that we have no restriction on egress traffic , but only on ingress traffic?
      The given specific IP addresses are for your inbound traffic to the SnapLogic Platform, and hence it is important for you to verify and follow the instructions on this pagetherefore, you need to verify your environment's allowlist.

    More

    ...

    Questions?

    Contact support@snaplogic.com with your account details and specific questions.