This page explains the scheduled server maintenance on the SnapLogic servers mandated by our infrastructure provider.
What to expect | A mandatory reboot of the EC2 nodes that run our Load Balancer is required. This maintenance mandated by our infrastructure provider, is essential in order to strengthen the security, reliability, and operational performance of the infrastructure and resources. |
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When |
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So, what should I do? | To ensure business continuity at your organization, we request you to verify a few things in advance at your end. |
What and how to verify |
If you get an error, then contact your admin/network team to troubleshoot the issue. Otherwise, reach out to support@snaplogic.com. |
FAQ
What will happen to my pipelines during the maintenance window?
We do not anticipate any service interruptions to pipelines during this activity. During the maintenance on the primary instance, we will switch over to the backup server.What is the impact on the SnapLogic services?
Service Capability | With Given IPs in Allowlist | Without IPs in Allowlist |
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Ultra/Groundplex Triggered Tasks/Scheduled Tasks | No impact | No impact |
Cloudplex Triggered Tasks/SnapLogic UI | Less than 5 minutes | Up to 45 minutes |
Where do I track the status of this activity?
Visit the SnapLogic Trust website for the updates and completion of this activity.Can I log in to the SnapLogic UI during the maintenance period?
Yes, the SnapLogic UI will be accessible during this activity.Do we need to notify our customers?
We do not expect any interruption to SnapLogic Platform’s services. Assuming you have configured the IP addresses mentioned in this page, SnapLogic UI and pipelines will be accessible during the maintenance window.Will this update change our external IP address assuming that we have included the given IP addresses in our network?
Snaplex IP addresses and UI will not be impacted/updated during the maintenance period.Is the server maintenance for lower environment or production server or for all?
The maintenance impacts only the SnapLogic production environment and customer orgs. Our UAT environment is not impacted.Do we need to do any testing?
No testing is required at all from customers.Can you confirm if the given IP addresses we have to add to our network are for outbound traffic and that we have no restriction on egress traffic, but only on ingress?
The given IP addresses are for your inbound traffic to SnapLogic, and hence it is important for you to verify and follow the instructions on this page.
More questions?
Contact support@snaplogic.com with your account details and specific questions.