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This page article explains the scheduled 2-hour background server maintenance on the SnapLogic servers mandated by our infrastructure provider.

What to expect

A mandatory reboot of the EC2 nodes that run our Load Balancer is required. This

We will be conducting mandatory server maintenance mandated by our infrastructure provider, which is essential to strengthen the security, reliability, and operational performance of the infrastructure and resources.

When

  • US:

Monday,

  • Wednesday, , 09:00 PM-11:00 PM PDT

  • UTC:

Tuesday,

  • Thursday, , 04:00 AM-06:00 AM GMT

So, what should I do?

To ensure business continuity at your organization, we request that you verify a few things in advance at your end.

Nothing. As this is a background activity, it does not require any actions from your end. We will update the SnapLogic Trust site and inform you when the maintenance is done.

What and how

to

do I verify

Verify that our standby servers (IPs listed below) are configured in your environment’s allowlist.

We recommend

Ensure that

you update your allowlist, if this was not already done.

  • 52.36.97.11 (for Elastic/production)

  • 52.25.90.203 (for FeedMaster)

Run the following command on the respective server to test your connection to the standby Load Balancers

your allowlist includes the following two IP addresses (as communicated previously):

  • 52.36.97.11

/32: curl https://failover.elastic.snaplogic.com/healthz

  • 52.25.90.203

/32: curl https://prod-snaplogic-failover-fm.snaplogic.io/healthzEach of these commands must return OK, indicating that you have a connection to the SnapLogic service.

If

you get

an error occurs,

then

either contact your

admin

administrator/network team to troubleshoot the issue

. Otherwise, reach out to us

or at support@snaplogic.com.

FAQs

  • Which geographical region (US or EMEA) is the server maintenance for?
    This maintenance is only for the US region.

  • What will happen to my pipelines during the maintenance window?
    We do not anticipate any service interruptions to pipelines during this activity. During the maintenance on the primary instance, we will switch over to the backup server.

  • What is the impact on the my SnapLogic services?

Service Capability

With Specific IPs in Allowlist

Without IPs in Allowlist

  • Ultra Tasks

Groundplex

  • Triggered Tasks 

  • Scheduled Tasks

No impact

  • SnapLogic UI

No impact

  • Cloudplex Triggered/Ultra Tasks

  • Control Plane Triggered Tasks

  • SnapLogic UI

Less than 5 minutes

Up to 45 minutes

to any of these service capabilities.

The functionality does not work with these service capabilities.

  • Where do I track the status of this activitymaintenance?
    Visit Check the SnapLogic Trust website for the updates and completion of this activity.

  • Can I log in to the SnapLogic UI during the maintenance period?
    Yes, all the SnapLogic UI applications (Designer, Manager, and Monitor) will be accessible during this activitythe maintenance window.

  • Do we need to notify our customers?
    We do not expect any interruption to the SnapLogic platform’s Platform’s services. Assuming If you have configured the IP addresses mentioned on this page, the SnapLogic UI and pipelines will be accessible during the maintenance window.

  • Will this update change our external IP address, assuming we have included the specified IP addresses in our network?
    Snaplex IP addresses and the UI will not be impacted/updated during the maintenance period.

  • Is the server maintenance for the lower environment, the production server, or for all?
    The maintenance affects only the SnapLogic production environment and customer Orgs. Our UAT environment is not impacted.

  • Do we need to do any testing?
    No testing is required at your end.

  • Can you confirm if the specific IP addresses we have to add to our network are for outbound traffic and that we have no restriction on egress traffic , but only on ingress traffic?
    The specific IP addresses are for your inbound traffic to the SnapLogic platformPlatform, and therefore, you need to verify and follow the instructions on this pageyour environment's allowlist.

More

...

Questions?

Contact support@snaplogic.com with your account details and specific questions.