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In this article

Table of Contents
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Overview

ServiceNow provides IT service management software. 

Use Snaps in this Snap Pack to:

  • Insert, update, or delete records in ServiceNow.

  • Query a particular ServiceNow instance

and returns

  • to return the requested records or keys.

Support Versions

This Snap Pack is currently tested on against the following ServiceNow versions:

  • Orlando

  • New York

  • Madrid

Previously, we have tested on the following versions:

  • London

  • Kingston

  • Fuji

  • Geneva

  • Helsinki

  • Istanbul

    • Jakarta

    Latest Versions

    • Sandiego

    • Tokyo

    • Utah 

    Older Versions

    Expand
    titleThe following older versions are also supported:

    • Kingston

    • London

    • Madrid

    • New York

    • Orlando

    • Paris

    • Quebec

    • Rome



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    In this Section

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    Excerpt

    Snap Pack History

    Expand
    titleClick to view/expand


    Release Snap Pack VersionDateType  Updates

    August 2024

    main27765

     

    Stable

    Upgraded the org.json.json library from v20090211 to v20240303, which is fully backward compatible.

    May 2024

    main26341

     

    Stable

    Updated and certified against the current SnapLogic Platform release.

    February 2024main25112 StableUpdated and certified against the current SnapLogic Platform release.
    November 2023435patches24712 Latest

    The Batch Size field is now relabeled to Page size in ServiceNow Query and ServiceNow Insert Snaps.

    November 2023main23721 StableUpdated and certified against the current SnapLogic Platform release.
    August 2023main22460 StableUpdated and certified against the current SnapLogic Platform release.

    May 2023

    		main21015 

    Stable

    Upgraded with the latest SnapLogic Platform release.

    February 2023main19844 StableUpgraded with the latest SnapLogic Platform release.
    November 2022main18944 StableUpgraded with the latest SnapLogic Platform release.
    August 2022main17386 StableUpgraded with the latest SnapLogic Platform release.
    4.29main15993 StableUpgraded with the latest SnapLogic Platform release.
    4.28main14627 StableAdded a new account type ServiceNow OAuth2 that enables OAuth2 authentication for all the ServiceNow Snaps.
    4.27main12833 StableUpgraded with the latest SnapLogic Platform release.
    4.26main11181 StableUpgraded with the latest SnapLogic Platform release.
    4.25 Patch425patches10014 Latest

    Enhanced the ServiceNow Query Snap with the Retry mechanism that includes the following fields:

    • Number Of Retries: Specifies the number of attempts the Snap should make to perform the selected operation in case of connection failure or timeout.
    • Retry Interval (seconds): Specifies the minimum number of seconds the Snap must wait before each retry attempt.
    4.
    24 (main8556)No updates made
    25main9554
     
    		StableUpgraded with the latest SnapLogic Platform release.
    4.24main8556
    		StableUpgraded with the latest SnapLogic Platform release.
    4.23
    (main7430)No updates made
    main7430
     
    		StableUpgraded with the latest SnapLogic Platform release.
    4.22
    (main6403)No updates made
    main6403
     
    		StableUpgraded with the latest SnapLogic Platform release.
    4.21
    (snapsmrc542)
    snapsmrc542

     

    		Stable

    Adds support for ServiceNow Madrid, New York, and Orlando versions.

    4.20
    (snapsmrc535)
    snapsmrc535
     
    		Stable

    The ServiceNow Query Snap enhances its scope to include both autogenerated and custom fields.

    4.19
    Patch (servicenow8260)
    Patch servicenow8260 Latest
    • Fixes an issue with the ServiceNow Insert Snap wherein the output provides zero counts if it includes any error records.
    • Fixes an issue with the ServiceNow Update Snap wherein 403 error occurs while fetching schema.
    4.19
    (snaprsmrc528)
    snaprsmrc528
     
    		Stable

    The Snap Pack supports the Madrid release of ServiceNow.

    4.18
    (snapsmrc523)No updates made
    snapsmrc523
     
    		StableUpgraded with the latest SnapLogic Platform release.
    4.17
    Patch ALL7402
    ALL7402
     
    		Latest

    Pushed automatic rebuild of the latest version of each Snap Pack to SnapLogic UAT and Elastic servers.

    4.17
    (snapsmrc515)
    snapsmrc515
     
    		Latest
    • Added Batch Size property to ServiceNow Insert and ServiceNow Query Snaps, that enables you to configure the number of documents that you want to process per batch. You can configure the Batch Size for Ultra Tasks as well. 
    • Added the Snap Execution property to all Standard-mode Snaps. In some Snaps, this field replaces the existing Execute during preview check box.
    4.16 Patch servicenow6897 Latest

    ServiceNow Snaps will not support parsing logic for JSON version. All JSON versions must be replaced with JSON2.

    4.16
    (snapsmrc508)No updates made. Automatic rebuild with a platform
    snapsmrc508
     
    		StableUpgraded with the latest SnapLogic Platform release.
    4.15
    (snapsmrc500)No updates made. Automatic rebuild with a platform
    snapsmrc500
     
    		StableUpgraded with the latest SnapLogic Platform release.
    4.14
    (snapsmrc490)No updates made. Automatic rebuild with a platform
    snapsmrc490
     
    		StableUpgraded with the latest SnapLogic Platform release.
    4.
    13  (snapsmrc486) Added Jakarta support to the Snap Pack
    13

    snapsmrc486

     
    		StableUpgraded with the latest SnapLogic Platform release.
    4.12
    (snapsmrc480)No updates made. Automatic rebuild with a platform

    snapsmrc480

     
    		StableUpgraded with the latest SnapLogic Platform release.
    4.11
    (snapsmrc465)No updates made. Automatic rebuild with a platform release
    snapsmrc465
     
    		Stable

    Added Jakarta support to the Snap Pack.

    4.10
    (snapsmrc414)No updates made. Automatic rebuild with a platform

    snapsmrc414

     
    		StableUpgraded with the latest SnapLogic Platform release.
    4.9.0
    Patch servicenow3065
    Patch servicenow3065 Latest

    Addressed an issue with a query against SNOW showing duplicates that aren't present outside of SnapLogic.

    4.9
    .0 (snapsmrc405)No updates made. Automatic rebuild with a platform
    snapsmrc405
     
    		StableUpgraded with the latest SnapLogic Platform release.
    4.8
    .0 (snapsmrc398)Info tab added to accounts

    snapsmrc398

     
    		StableUpgraded with the latest SnapLogic Platform release.
    4.7.0
    Patch servicenow2183
    Patch servicenow2183 Latest

    Pass through option support added for table API in ServiceNow Query.

    4.7
    .0 (snapsmrc382)Updated ServiceNow Query Snap with Allow empty value result and Pass through fields

    snapsmrc382

     
    		StableUpgraded with the latest SnapLogic Platform release.
    4.6.0
    Patch servicenow1884
    Patch servicenow1884 Latest

    Implemented an option to keep the pre-4.6 behavior of ServiceNow Query Snap; Resolved an issue of extra blank line in the ServiceNow Query result set.

    4.6
    .0 (snapsmrc362)No updates made. Automatic rebuild with a platform
    snapsmrc362
     
    		StableUpgraded with the latest SnapLogic Platform release.
    4.5.1
    (servicenow1633)

    snapsmrc344

     
    		Stable
    • Support for Helsinki added.
    • Fixed an error in record insertion for ServiceNow Insert Snap.
    • Enhanced error reporting in ServiceNow Delete Snap when sys_id is invalid.
    4.5
    .0 (snapsmrc344)Introduced in this

    snapsmrc344

    		 Latest
    • Support for Geneva added.
    • Resolved an issue in ServiceNow Insert & Update Snap to ensure correct target schema generation for the tables.
    • Resolved an issue in ServiceNow Query Snap that occurred when validating account details.
    • Resolved an issue in ServiceNow Insert Snap that occurred when record insertion.


    4.4.1
    • No updates made. Automatic rebuild with a platform release.

    4.4.0

    • Resolved an issue with an empty result set in ServiceNow Query.

    4.3.2

    • Resolved an issue with only Success data coming, not Failure, under ServiceNow Query Snap when API Type - Default.

    4.3.1

    • Defect addressed: ServiceNow Query Snap does not return complete information when compared to the results of the same API call made outside of SnapLogic

    4.3.0

    • No updates made.

    4.2.2

    • No updates made.

    August 7, 2015 (2015.25/4.2.1)

    • No updates made.

    June 27, 2015 (2015.22)

    • Addressed an issue with the display value not working in ServiceNow Query Snap.

    May 15, 2015

    • Addressed the following issues:
      • ServiceNow Query: "Failure: invalid path" message is displayed.
      • ServiceNow Insert: Snap Fails with Invalid credentials after some successful runs
      • ServiceNow Insert: Error is not routing to Error view for table which doesn't have schema
      • ServiceNow Insert : An error occurred while executing the request or the connection was aborted
      • ServiceNow Update: Pipeline executes successfully without output or Error message shown for non existing record

    May 2, 2015

    • Support for latest release and bug fixes

    April 9, 2015

    • ServiceNow Snap Pack updates to support the Fuji release of ServiceNow.

    Fall 2014

    • Support added for Eureka instances.

    Initial Release (June 2013)

    - StableUpgraded with the latest SnapLogic Platform release.
    4.4- StableUpgraded with the latest SnapLogic Platform release.