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In this article

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Overview

ServiceNow provides IT service management software. 

Use Snaps in this Snap Pack to:

  • Insert, update, or delete records in ServiceNow.

  • Query a particular ServiceNow instance to return the requested records or keys.

Support Versions

This Snap Pack is currently tested against the following:

  • London

  • Kingston

    Latest Versions

    • Sandiego

    • Tokyo

    • Utah 

    Older Versions

    Expand
    titleThe following older versions are also supported:
    • Kingston

    • London

    • Madrid

    • New York

    • Orlando

    • Paris

    • Quebec

    • Rome



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    In this Section

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    Excerpt

    Snap Pack History

    Expand
    titleClick to view/expand


    Release Snap Pack VersionDateType  Updates

    August 2024

    main27765

     

    Stable

    Upgraded the org.json.json library from v20090211 to v20240303, which is fully backward compatible.

    May 2024

    main26341

     

    Stable

    Updated and certified against the current SnapLogic Platform release.

    February 2024main25112 StableUpdated and certified against the current SnapLogic Platform release.
    November 2023435patches24712 Latest

    The Batch Size field is now relabeled to Page size in ServiceNow Query and ServiceNow Insert Snaps.

    November 2023main23721 StableUpdated and certified against the current SnapLogic Platform release.
    August 2023main22460 StableUpdated and certified against the current SnapLogic Platform release.

    May 2023

    main21015 

    Stable

    Upgraded with the latest SnapLogic Platform release.

    February 2023main19844 StableUpgraded with the latest SnapLogic Platform release.
    November 2022main18944 StableUpgraded with the latest SnapLogic Platform release.
    August 2022main17386 StableUpgraded with the latest SnapLogic Platform release.
    4.29main15993 StableUpgraded with the latest SnapLogic Platform release.
    4.28main14627 StableAdded a new account type ServiceNow OAuth2 that enables OAuth2 authentication for all the ServiceNow Snaps.
    4.27main12833 StableUpgraded with the latest SnapLogic Platform release.
    4.26main11181 StableUpgraded with the latest SnapLogic Platform release.
    4.25 Patch425patches10014 Latest

    Enhanced the ServiceNow Query Snap with the Retry mechanism that includes the following

    settings

    fields:

    • Number Of Retries: Specifies the number of attempts the
    snap
    • Snap should make to perform the selected operation in case of connection failure or timeout.
    • Retry Interval (seconds)Specifies the minimum number of seconds the Snap must wait before each retry attempt.
    4.25main9554
     
    StableUpgraded with the latest SnapLogic Platform release.
    4.24main8556
    StableUpgraded with the latest SnapLogic Platform release.
    4.23main7430
     
    StableUpgraded with the latest SnapLogic Platform release.
    4.22main6403
     
    StableUpgraded with the latest SnapLogic Platform release.
    4.21snapsmrc542

     

    Stable

    Adds support for ServiceNow Madrid, New York, and Orlando versions.

    4.20snapsmrc535
     
    Stable

    The ServiceNow Query Snap enhances its scope to include both autogenerated and custom fields.

    4.19 Patch servicenow8260 Latest
    • Fixes an issue with the ServiceNow Insert Snap wherein the output provides zero counts if it includes any error records.
    • Fixes an issue with the ServiceNow Update Snap wherein 403 error occurs while fetching schema.
    4.19snaprsmrc528
     
    Stable

    The Snap Pack supports the Madrid release of ServiceNow.

    4.18snapsmrc523
     
    StableUpgraded with the latest SnapLogic Platform release.
    4.17ALL7402
     
    Latest

    Pushed automatic rebuild of the latest version of each Snap Pack to SnapLogic UAT and Elastic servers.

    4.17snapsmrc515
     
    Latest
    • Added Batch Size property to ServiceNow Insert and ServiceNow Query Snaps, that enables you to configure the number of documents that you want to process per batch. You can configure the Batch Size for Ultra Tasks as well. 
    • Added the Snap Execution property to all Standard-mode Snaps. In some Snaps, this field replaces the existing Execute during preview check box.
    4.16 Patch servicenow6897 Latest

    ServiceNow Snaps will not support parsing logic for JSON version. All JSON versions must be replaced with JSON2.

    4.16snapsmrc508
     
    StableUpgraded with the latest SnapLogic Platform release.
    4.15snapsmrc500
     
    StableUpgraded with the latest SnapLogic Platform release.
    4.14snapsmrc490
     
    StableUpgraded with the latest SnapLogic Platform release.
    4.13

    snapsmrc486

     
    StableUpgraded with the latest SnapLogic Platform release.
    4.12

    snapsmrc480

     
    StableUpgraded with the latest SnapLogic Platform release.
    4.11snapsmrc465
     
    Stable

    Added Jakarta support to the Snap Pack.

    4.10

    snapsmrc414

     
    StableUpgraded with the latest SnapLogic Platform release.
    4.9.0 Patch servicenow3065 Latest

    Addressed an issue with a query against SNOW showing duplicates that aren't present outside of SnapLogic.

    4.9snapsmrc405
     
    StableUpgraded with the latest SnapLogic Platform release.
    4.8

    snapsmrc398

     
    StableUpgraded with the latest SnapLogic Platform release.
    4.7.0 Patch servicenow2183 Latest

    Pass through option support added for table API in ServiceNow Query.

    4.7

    snapsmrc382

     
    StableUpgraded with the latest SnapLogic Platform release.
    4.6.0 Patch servicenow1884 Latest

    Implemented an option to keep the pre-4.6 behavior of ServiceNow Query Snap; Resolved an issue of extra blank line in the ServiceNow Query result set.

    4.6snapsmrc362
     
    StableUpgraded with the latest SnapLogic Platform release.
    4.5.1

    snapsmrc344

     
    Stable
    • Support for Helsinki added.
    • Fixed an error in record insertion for ServiceNow Insert Snap.
    • Enhanced error reporting in ServiceNow Delete Snap when sys_id is invalid.
    4.5

    snapsmrc344

     Latest
    • Support for Geneva added.
    • Resolved an issue in ServiceNow Insert & Update Snap to ensure correct target schema generation for the tables.
    • Resolved an issue in ServiceNow Query Snap that occurred when validating account details.
    • Resolved an issue in ServiceNow Insert Snap that occurred when record insertion.


    4.4.1- StableUpgraded with the latest SnapLogic Platform release.
    4.4- StableUpgraded with the latest SnapLogic Platform release.