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What to expect

A mandatory reboot of the EC2 nodes that run our Load Balancer is required. This maintenance mandated by our infrastructure provider, is essential in order to strengthen the security, reliability, and operational performance of the infrastructure and resources.

When

  • US: Monday, , 09:00 PM - 11:00 PM PDT

  • UTC: Tuesday, , 04:00 AM - 06:00 AM GMT

So, what should I do?

To ensure business continuity at your organization, we request you to verify a few things in advance at your end.

What and how to verify

  • Verify that our standby servers (IPs listed below) are configured in your environment’s allowlist. We recommend that you update your allowlist, if not done already.

    • 52.36.97.11 (For elastic/production)

    • 52.25.90.203 (For FeedmasterFeedMaster)

  • Run the following command on the respective server to test your connection to the standby Load Balancers:

    • 52.36.97.11/32: curl https://failover.elastic.snaplogic.com/healthz

    • 52.25.90.203/32: curl https://prod-snaplogic-failover-fm.snaplogic.io/healthz

  • Each of these commands must return OK indicating that you have a connection to the SnapLogic service.

If you get an error, then contact your admin/network team to troubleshoot the issue. Otherwise, reach out to support@snaplogic.com.

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