Troubleshooting

To verify if outbound requests are permitted from the Snaplex node, run:

curl https://elastic.snaplogic.com/status

A response with status OK indicates successful completion. If this requests hangs or fails, then a proxy is required. Request the HTTP proxy information from your network operations team. To check access through a proxy, run:

curl -x myproxy.mydomain.com:3128 https://elastic.snaplogic.com/status

If this request fails with a 407 (Proxy Authentication Required), then you need to specify the authentication information in the proxy. To check the proxy authentication, run:

curl -x myproxy.mydomain.com:3128 --proxy-user "proxyuser:proxypasswd" https://elastic.snaplogic.com/status

The -v option can be added to curl to get detailed messages. For Windows, download the TLS (SSL) enabled curl binary to verify your configuration.