This article covers some basic troubleshooting tips to test communication with the Snaplex.
To verify if outbound requests are permitted from the Snaplex node, run:
curl https://elastic.snaplogic.com/status |
A response with status OK indicates successful completion.
If this request hangs or fails, then a proxy is required. Request the HTTP proxy information from your network operations team.
To check access through a proxy, run:
curl -x myproxy.mydomain.com:3128 https://elastic.snaplogic.com/status |
If this request fails with a 407 (Proxy Authentication Required), then you need to specify the authentication information in the proxy.
To check the proxy authentication, run:
curl -x myproxy.mydomain.com:3128 --proxy-user "proxyuser:proxypasswd" https://elastic.snaplogic.com/status |
The -v option can be added to curl to get detailed messages.
For Windows, download the TLS (SSL) enabled curl binary to verify your configuration.