This article explains the scheduled server maintenance on the SnapLogic servers mandated by our infrastructure provider.
What to expect | We will be conducting mandatory server maintenance. Our infrastructure provider mandates this maintenance, which is essential to strengthening the security, reliability, and operational performance of the infrastructure and resources. |
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When |
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So, what should I do? | We will keep you informed and update the SnapLogic Trust website after the maintenance is complete. |
What and how to verify | Verify that our standby servers (IPs listed below) are configured in your environment’s allowlist. Ensure that your allowlist includes the following two IP addresses, as communicated previously:
If you get an error, contact your administrator or network team to troubleshoot the issue. Otherwise, reach out to us at support@snaplogic.com. |
FAQs
What will happen to my pipelines during the maintenance window?
We do not anticipate any service interruptions to pipelines during this activity. During the maintenance on the primary instance, we will switch over to the backup server.What is the impact on the SnapLogic services?
Service Capability | With Specific IPs in Allowlist | Without IPs in Allowlist |
|---|---|---|
| No impact | No impact |
| Less than 5 minutes | Up to 45 minutes |
Where do I track the status of this maintenance?
Visit the SnapLogic Trust website for updates.Can I log in to the SnapLogic UI during the maintenance period?
Yes, all the SnapLogic UI applications, Designer, Manager, and Monitor, will be accessible during the maintenance window.Do we need to notify our customers?
We do not expect any interruption to the SnapLogic platform’s services. Assuming you have configured the IP addresses mentioned on this page, the SnapLogic UI and pipelines will be accessible during the maintenance window.Will this update change our external IP address, assuming we have included the specified IP addresses in our network?
Snaplex IP addresses and the UI will not be impacted/updated during the maintenance period.Is the server maintenance for the lower environment, the production server, or for all?
The maintenance affects only the SnapLogic production environment and customer Orgs. Our UAT environment is not impacted.Do we need to do any testing?
No testing is required at your end.Can you confirm if the specific IP addresses we have to add to our network are for outbound traffic and that we have no restriction on egress traffic, but only on ingress traffic?
The specific IP addresses are for your inbound traffic to the SnapLogic platform, and therefore, you need to verify your environment's allowlist.
More questions?
Contact support@snaplogic.com with your account details and specific questions.