Configuring your ServiceNow Account as a Data Source

In this article

Overview

You can configure a new ServiceNow account in Fast Data Loader (FDL) by using the user credentials from your existing account in ServiceNow.

Prerequisites

  • Login credentials and access to ServiceNow account. Contact your administrator, if you do not have access or settings details.
    For more information on the ServiceNow instance, see ServiceNow documentation.

  • Access to ServiceNow Snap Pack in SnapLogic’s Intelligence Integration Platform.

Supported Versions

The Fast Data Loader is tested against Orlando, New York, and Madrid and may be compatible with later versions.

Account Settings

Parameter Name

Data Type

Description

Example 

Parameter Name

Data Type

Description

Example 

Create new connection tag

String

Required. Enter a name that will help identify your ServiceNow account in FDL.

FDL_servicenow Account

Username

String

Required. The name of the account. The username must be valid to set up the data source.

servicenowaccounts_sales

Password

String

Required. Enter a password for the username.

P@**$$980rd!

Instance

String

Required. Enter the name of your ServiceNow instance. For example, if https://snaplogic.service-now.com/ is the URL of your ServiceNow instance, then snaplogic is the instance name.

MYDB

Troubleshooting

You might encounter the following errors when you validate and save your integration:

Error

Reason

Resolution

Error

Reason

Resolution

Asset conflict error.

You cannot have another account in FDL with the same name. If you enter the existing account name, the Asset conflict error message is displayed.

Ensure that the account name is unique. You can click Overwrite to overwrite the existing configuration with the new one, or click Cancel and enter a unique name for your account.

Failed to validate account.

You might have entered invalid username and password.

Multiple attempts with invalid credentials may lock your account.

Ensure that you enter valid ServiceNow account credentials.


Contact FDL customer support at fdl-support@snaplogic.com for further assistance.

What to do next: Select destination endpoint from the following:

https://docs-snaplogic.atlassian.net/wiki/spaces/SD/pages/2037121200

https://docs-snaplogic.atlassian.net/wiki/spaces/SD/pages/2037121213

https://docs-snaplogic.atlassian.net/wiki/spaces/SD/pages/2036367733


See Also

https://docs-snaplogic.atlassian.net/wiki/spaces/SD/pages/1942159838

https://docs-snaplogic.atlassian.net/wiki/spaces/SD/pages/2006486040

https://docs-snaplogic.atlassian.net/wiki/spaces/SD/pages/2004029460

https://docs-snaplogic.atlassian.net/wiki/spaces/SD/pages/2006486058