In this article
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You can use this account type to connect <Snap Pack name> ServiceNow Snaps with data sources that use <Account Type Name> accountsthe ServiceNow OAuth2 account.
Prerequisites
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None.
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Valid tenant URL.
Limitations
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and Known Issues
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None.
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Account Settings
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Field names marked with an asterisk ( * ) are mandatory.
Field Name | Field Dependency | Description | Default Value: |||||
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Example: Label* | None. | Specify a unique label for the account. Default Value: [None] | Field set | Field 1* | Debug mode check box is not selected. | Field 2 | None. |
Troubleshooting
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Error
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Reason
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Resolution
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Account validation failed.
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The Pipeline ended before the batch could complete execution due to a connection error.
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Verify that the Refresh token field is configured to handle the inputs properly. If you are not sure when the input data is available, configure this field as zero to keep the connection always open.
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ServiceNow OAuth2 Account | ||||
Instance | String/Expression | Specify the instance to be used to access ServiceNow endpoint. Default Value: N/A | ||
Client ID* | String | Specify the client ID that you obtain after configuring the app in ServiceNow. For more information, see Application configuration in ServiceNow portal to use in ServiceNow OAuth2 Account. Default Value: N/A | ||
Client secret | String | Specify the value for user authentication that you obtain after configuring the app in ServiceNow. Default Value: N/A | ||
Access token* | String | Specify the access token for the application, which you obtain when setting up the account for the endpoint.
Default Value: N/A | ||
Refresh token | String | Specify the refresh token for the application, which you obtain when setting up the account for the endpoint.
Default Value: N/A | ||
Access token expiration | Integer | Specify the expiry value for the access token. It represents the number of refresh tokens per user account per client.
Default Value: N/A | ||
Header authenticated | Checkbox | Select this checkbox to enable the endpoint's bearer header authentication. Default Value: Deselected | ||
OAuth2 Endpoint* | String | Specify the endpoint to authorize the application. Default Value: N/A | ||
OAuth2 Token* | String | Specify the endpoint to get the access token. Default Value: N/A | ||
Grant Type | Dropdown list | Choose the grant type for authentication to the endpoint. Available options are:
Default Value: authorization_code | ||
Token endpoint config | Use this field set to define custom properties for the OAuth2 token endpoint. This field set contains the following fields:
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Token endpoint parameter | String | Specify the parameter for the token endpoint. Default Value: N/A | ||
Token endpoint parameter value | Integer | Specify the value for the token endpoint parameter. Default Value: N/A | ||
Auth endpoint config | Use this field set to define custom properties for the OAuth2 authentication endpoint. This field set contains the following fields:
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Authentication parameter | String | Specify the parameter for OAuth2 authentication. Default Value: N/A | ||
Authentication parameter value | Integer | Specify the value for the OAuth2 authentication parameter. Default Value: N/A | ||
Auto-refresh token | Checkbox | Select this checkbox to enable auto-refresh of the access token before it expires. Default Value: Deselected |
Snap Pack History
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See Also
https://docs-snaplogic.atlassian.net/wiki/spaces/SD/pages/1439233/Glossary
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