Label*

String

N/A

Specify a unique label for the account.

Default Value: [None]
Example: ServiceNow OAuth2 Account

Instance*

String/Expression

N/A

Specify the instance to access ServiceNow endpoint. If your ServiceNow URL is https://abc.service-now.com, then the instance name is abc.

Default Value: N/A
Example: https://abc.servicenow.com

Client ID*

String

N/A

Provide the client ID to use for authorization. For more information, see Application configuration in ServiceNow portal to use in ServiceNow OAuth2 Account.

Default Value: N/A
Example: abcd12345xyz567

Client secret

String

N/A

Provide the client secret for authorization of OAuth2 account.

Default Value: N/A
Example: zcvfc098adfdb343s

Access Token*

String

N/A

Provide the access token for the application that you obtain when setting up the account for the endpoint. 

Default Value: N/A
Example: npo98yh

Refresh token

String

N/A

Specify the refresh token for the application that you obtain when setting up the account for the endpoint.

Default Value: N/A
Example: N/A

Access Token Expiration

Integer

N/A

Specify the expiry value for the access token. It represents the number of refresh tokens per user account per client.

Default Value: N/A
Example: 10

OAuth2 Endpoint*

String

N/A

Specify the OAuth2 endpoint in the following format to authorize the application.
https://<servicenow instance name>.service-now.com/token.do

Default Value: N/A
Example: https://ven02371.service-now.com/oauth_auth.do

OAuth2 Token*

String

N/A

Specify the value for OAuth2 token in the following format to get the access token.
https://<servicenow instance name>.service-now.com/token.do

Default Value: N/A
Example: https://ven02371.service-now/oauth_token.do

Grant Type

Dropdown list

Enables Username and Password fields for password grant type.

Choose an authentication grant type for your ServiceNow instance. Available options are:

• authorization_code: This grant type is used to obtain access tokens and refresh tokens from the authorization server.

• password: Exchanges your credentials for an access token. This grant type involves the traditional username and password login to obtain the user's credentials and makes a POST request to the server to exchange the password for an access token.

Default Value: authorization_code
Example: password

Username

String

Enabled on selecting password for Grant Type.

Specify the username to connect to ServiceNow.

Default Value: N/A
Example: admin

Password

String

Enabled on selecting password for Grant Type.

Specify the password connect to ServiceNow.

Default Value: N/A
Example: p@$$w019

Auto-refresh Token

Checkbox

N/A

Select this checkbox to enable auto-refresh of the access token before it expires.

Default Value: Deselected