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Field Name

Field Type

Field Dependency

Description

Label*

String

N/A

Specify a unique label for the account.

Default Value: [None]
Example: ServiceNow OAuth2 Account

Instance*

String/Expression

N/A

Specify the instance to access ServiceNow endpoint.
If your ServiceNow URL is https://abc.service-now.com, then the instance name is abc.

Default Value: N/A
Example: https://abc.servicenow.com

Client ID*

String

N/A

Provide the client ID to use for authorization.
For more information, see Application configuration in ServiceNow portal to use in ServiceNow OAuth2 Account.

Default Value: N/A
Example: 45b546f46b004d10d275c2b553bc7g44

Client secret

String

N/A

Provide the client secret for authorization of OAuth2 account.

Default Value: N/A
Example: zcvfc098adfdb343s

Access Token*

String

N/A

Provide the access token for the application that you obtain when setting up the account for the endpoint. 

Info

Access tokens have limited lifetimes; you must get a new access token after it expires.

Default Value: N/A
Example: npo98yh

Refresh token

String

N/A

Specify the refresh token for the application that you obtain when setting up the account for the endpoint.

Info

To access the API beyond the lifetime of a single access token, your application can obtain a refresh token. The application stores the refresh token for future use and automatically refreshes the access token before it expires.

Default Value: N/A
Example: N/A

Access Token Expiration

Integer

N/A

Specify the expiry value for the access token. It represents the number of refresh tokens per user account per client.

Info

If there is no date of expiration, -1 is the default value. In such cases, the access token is refreshed on a regular interval, for instance, every hour.

Default Value: N/A
Example: 10

OAuth2 Endpoint*

String

N/A

Specify the OAuth2 endpoint in the following format to authorize the application.

https://servicenow instance name<servicenow instance name>.service-now.com/oauth_auth.do

Default Value: N/A
Example: https://ven02371myinstance.service-nowservicenow.com/oauth_auth.do

OAuth2 Token*

String

N/A

Specify the value for OAuth2 token in the following format to get the access token.
https://servicenow instance name<servicenow instance name>.service-now.com/oauth_token.do

Default Value: N/A
Example: https://ven02371.service-nowmyinstance.servicenow.com/oauth_token.do

Grant Type

Dropdown list

Enables Username and Password fields for password grant type.

Choose an authentication grant type for your ServiceNow instance. Available options are:

  • authorization_code: This grant type is used to obtain access tokens and refresh tokens from the authorization server.

  • password: Exchanges your credentials for an access token. This grant type involves the traditional username and password login to obtain the user's credentials and makes a POST request to the server to exchange the password for an access token.

Default Value: authorization_code
Example: password

Username

String

Enabled on selecting password for Grant Type.

Specify the username to connect to ServiceNow.

Default Value: N/A
Example: admin

Password

String

Enabled on selecting password for Grant Type.

Specify the password connect to ServiceNow.

Default Value: N/A
Example: p@$$w019

Auto-refresh Token

Checkbox

N/A

Select this checkbox to enable auto-refresh of the access token before it expires.

Default Value: Deselected 

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