Page Comparison

Label*

String

N/A

Specify a unique label for the account.

Default Value: [None]
Example: ServiceNow OAuth2 Account

Instance*

String/Expression

N/A

Specify the instance to access ServiceNow endpoint.
If your ServiceNow URL is https://abc.service-now.com, then the instance name is abc.

Default Value: N/A
Example: https://abc.servicenow.com

Client ID*

String

N/A

Provide the client ID to use for authorization.
For more information, see Application configuration in ServiceNow portal to use in ServiceNow OAuth2 Account.

Default Value: N/A
Example: 45b546f46b004d10d275c2b553bc7g44

Client secret

String

N/A

Provide the client secret for authorization of OAuth2 account.

Default Value: N/A
Example: zcvfc098adfdb343s

Access Token*

String

N/A

Provide the access token for the application that you obtain when setting up the account for the endpoint. 

Default Value: N/A
Example: npo98yh

Refresh token

String

N/A

Specify the refresh token for the application that you obtain when setting up the account for the endpoint.

Default Value: N/A
Example: N/A

Access Token Expiration

Integer

N/A

Specify the expiry value for the access tokenThe time (in seconds) until which the access token must be valid. It represents the number of refresh tokens per user account per client.

Default Value: N/A
Example: 10

OAuth2 Endpoint*

String

N/A

Specify the OAuth2 endpoint in the following format to authorize the application.

https://<servicenow instance name>.service-now.com/oauth_auth.do

Default Value: N/A
Example: https://myinstance.servicenowservice-now.com/oauth_auth.do

OAuth2 Token*

String

N/A

Specify the value for OAuth2 token in the following format to get the access token.
https://<servicenow instance name>.service-now.com/oauth_token.do

Default Value: N/A
Example: https://myinstance.servicenowservice-now.com/oauth_token.do

Grant Type

Dropdown list

Enables Username and Password fields for password grant type.

Choose an authentication grant type for your ServiceNow instance. Available options are:

• authorization_code: This grant type is used to obtain access tokens and refresh tokens from the authorization server.

• password: Exchanges your credentials for an access token. This grant type involves the traditional username and password login to obtain the user's credentials and makes a POST request to the server to exchange the password for an access token.

Default Value: authorization_code
Example: password

Username

String

Enabled on selecting password for Grant Type.

Specify the username to connect to ServiceNow.

Default Value: N/A
Example: admin

Password

String

Enabled on selecting password for Grant Type.

Specify the password connect to ServiceNow.

Default Value: N/A
Example: p@$$w019

Auto-refresh Token

Checkbox

N/A

Select this checkbox to enable auto-refresh of the access token before it expires.

Default Value: Deselected