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This account is used by the Snaps in the ServiceNow Snap Pack.
You can create an account from Designer or Manager. In Designer, when working on pipelines, every Snap that needs an account prompts you to create a new account or use an existing account. The accounts can be created in or used from:
- Your private project folder: This folder contains the pipelines that will use the account.
- Your Project Space’s shared folder: This folder is accessible to all the users that belong to the Project Space.
- The global shared folder: This folder is accessible to all the users within an organization in the SnapLogic instance.
Account Configuration
In Manager, you can navigate to the required folder and create an account in it (see Accounts). To create an account for ServiceNow:
- Click Create, then select ServiceNow > ServiceNow.
- Supply an account label.
- Supply the Username, Password, and Instance for your ServiceNow account.
- (Optional) Supply additional information on this account in the Notes field of the Info tab.
- Click Apply.
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| You need admin permissions to be able to suggest the tables from the Snap property using a provided ServiceNow admin account. There appears to be a workaround to grant a user permissions on the sys_directory_list table as documented at: https://community.servicenow.com/thread/152403. |
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It is recommended that you create a role specific to your integration and provide to that role all of the rights that you need in order to perform the integration. |
Supported ServiceNow instances are: Berlin, Dublin, Calgary, Eureka, Fuji, & Helsinki.
Account Types
ServiceNow
Account Settings
Label | Required. User provided label for the account instance. | |
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Username | Required. The name for this account. Default value: [None] | |
Password | Required. The password for the account. Default value: [None] | |
Instance | Required. The name of the ServiceNow instance (subdomain) Example: if https://abc.service-now.com/ is the URL of your ServiceNow instance then "abc" is the instance name. | |
Account Encryption
| Standard Encryption | If you are using Standard Encryption, the High sensitivity settings under Enhanced Encryption are followed. | |
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| Enhanced Encryption | If you have the Enhanced Account Encryption feature, the following describes which fields are encrypted for each sensitivity level selected for this account. Account:
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Account History
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