Table of Contents

minLevel	1
maxLevel	2
absoluteUrl	true

Overview

You can use this account type to connect ServiceNow Snaps with data sources that use the ServiceNow OAuth2 account.

Prerequisites

NoneCreate an app in ServiceNow portal for your ServiceNow instance.

Limitations

...

and

...

Known Issues

None.

Account Settings

...

Field

...

Name	Field

Name

Type	Field Dependency	Description
Label*

None.

String

N/A

Specify a unique label for the account.

Default Value:

[None]

None Example: ServiceNow OAuth2 Account
Instance*	String/Expression	N/A	Specify the instance to

be used to

access ServiceNow endpoint.
If your ServiceNow URL is https://abc.service-now.com, then the instance name is abc.

Default Value: N/A
Example: https://abc.

servicenow

service-now.com
Client ID*	String	N/A

Specify

Provide the client ID

that you obtain after configuring the app in ServiceNow. For more information, see

to use for authorization. Learn more: Application configuration in ServiceNow portal to use in ServiceNow OAuth2 Account.

Default Value: N/A
Example:

abcd12345xyz567

45b546f46b004d10d275c2b553bc7g44

Client secret

Client Secret

String

Specify the value for user authentication that you obtain after configuring the app in ServiceNow

N/A

Provide the client secret for authorization of OAuth2 account.

Default Value: N/A
Example: zcvfc098adfdb343s

Access

token

Token*

String

Specify the

N/A

Auto-generated upon account authorization. The access token for the application

, which you obtain

that is generated when setting up the account for the endpoint.

Info
Access tokens have limited lifetimes; you must get a new access token after it expires.

Default Value: N/A
Example: npo98yh

Refresh token

String

Specify the

N/A

Auto-generated upon account authorization. The refresh token for the application

, which you obtain

that is generated when setting up the account for the endpoint.

Info
To access the API beyond the lifetime of a single access token, your application can obtain a refresh token. The application stores the refresh token for future use and automatically refreshes the access token before it expires.

Default Value: N/A
Example: N/A

Access

token expiration

Token Expiration

Integer

Specify the expiry value for the access token

Header authenticated

Checkbox

Select this checkbox to enable the endpoint's bearer header authentication.

Default Value: Deselected
Example: N/A

N/A

The time (in seconds) until which the access token must be valid. It represents the number of refresh tokens per user account per client.

Info
If there is no date of expiration, -1 is the default value. In such cases, the access token is refreshed on a regular interval, for instance, every hour.

Default Value: N/A
Example:

-1

10

OAuth2 Endpoint*

String

N/A

Specify the OAuth2 endpoint in the following format to authorize the application.

https://<servicenow instance name>.service-now.com/oauth_auth.do

Default Value: N/A
Example: https://myinstance.service-now.com/oauth_auth.do

OAuth2 Token*

String

N/A

Specify the

endpoint

value for OAuth2 token in the following format to get the access token.
https://<servicenow instance name>.service-now.com/oauth_token.

do

Default Value: N/A
Example: https://myinstance.service-now.com/oauth_token.do

Grant Type

Dropdown list

Enables Username and Password fields for password grant type.

Choose

the

an authentication grant type for

authentication to the endpoint

your ServiceNow instance. Available options are:

authorization_code: This grant type is used to obtain access tokens and refresh tokens from the authorization server

.client_credentials: This grant type allows the client to use its own credentials, instead of impersonating a user to authenticate when calling another web service

.
password:

This grant type exchanges

Exchanges your credentials for an access token.

It is one of the simplest OAuth2 grants and

This grant type involves the traditional username and password login to obtain the user's credentials and makes a POST request to the server to exchange the password for an access token.

Note
ServiceNow supports only client_credentials and authorization_code grant types; it does not support Password grant type.

Default Value: authorization_code
Example: password

Token endpoint config

Use this field set to define custom properties for the OAuth2 token endpoint. This field set contains the following fields:

Token endpoint parameter
Token endpoint parameter value

Token endpoint parameter

String

Specify the parameter for the token endpoint.

Default Value: N/A
Example: scope

Token endpoint parameter value

Integer

Specify the value for the token endpoint parameter.

Default Value: N

Auth endpoint config

Use this field set to define custom properties for the OAuth2 authentication endpoint. This field set contains the following fields:

Authentication parameter
Authentication parameter value

Authentication parameter

String

Specify the parameter for OAuth2 authentication.

Default Value: N/A
Example: redirect_uri

Authentication parameter value

Integer

Specify the value for the OAuth2 authentication parameter.

Default Value: N/A
Example: https://elastic.snaplogic.com/api/1/rest/admin/oauth2callback/rest

Auto-refresh token

Checkbox

Username

String

Enabled on selecting password for Grant Type.

Specify the username to connect to ServiceNow.

Default Value: N/A
Example:

read, write

admin

Password

String

Enabled on selecting password for Grant Type.

Specify the password connect to ServiceNow.

Default Value: N/A
Example: p@$$w019

Auto-refresh Token

Checkbox

N/A

Select this checkbox to enable auto-refresh of the access token before it expires.

Default Value:

Deselected

Deselected

Versions Compared

Old Version 5

New Version Current

Key

Overview

Prerequisites

Limitations

and

Known Issues

Account Settings

Snap Pack History

See Also

Related Content:

Page Comparison

Versions Compared

Old Version 5

New Version Current

Key

Overview

Prerequisites

Limitations

and

Known Issues

Account Settings

Snap Pack History

See Also

Related Content: