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This account is used by the Snaps in the ServiceNow Snap Pack.

You can create an account from Designer or Manager. In Designer, when working on pipelines, every Snap that needs an account prompts you to create a new account or use an existing account. The accounts can be created in or used from:

• Your private project folder: This folder contains the pipelines that will use the account.
• Your Project Space’s shared folder: This folder is accessible to all the users that belong to the Project Space.
• The global shared folder: This folder is accessible to all the users within an organization in the SnapLogic instance.

Account Configuration

In Manager, you can navigate to the required folder and create an account in it (see Accounts). To create an account for ServiceNow: 

You can configure your ServiceNow account in the SnapLogic UI by using either Designer or Manager.

Using SnapLogic Designer

Drag a ServiceNow Snap to the Canvas and click the Snap to open its settings. Click the Account tab. You can now either use an existing account or create a new one.

Selecting an existing account

SnapLogic organizes and displays all accounts to which you have access, sorting them by account type and location. To select an existing account:

1. Click the Image Added icon to view the accounts to which you have access and select the account that you want to use.
2. Click Image Added to save the Snap settings.
   Image Added
   

Creating an account

1. Click Add Account in the Account Reference dialog.
2. Select the Location in which you want to create the account, select the account type, and click Continue. The Add Account dialog associated with the account type appears.
   Image Added
   

3. Enter the required account details. For detailed guidance on how to provide information associated with each account type, use the following links:
   

   Info
   Enter additional information on this account in the Notes field of the Info tab. This will help you–and other users–understand the purpose of the account, especially if there are multiple accounts of the same type

   
   

4. Click Validate to verify the account, if the account type supports validation.

5. Click Apply to complete configuring the ServiceNow account.

Using SnapLogic Manager

Use Manager to create accounts without associating them immediately with Pipelines.

1. In the left pane, browse to the project in which you want to create the account and click Create > Account > ServiceNow, followed by the appropriate account type.
   Image Added
   

2. Repeat the steps numbered 3 through 5 in the Creating an account section.
   

   Warning
   Avoid updating account credentials when Pipelines using that account are being executed. This may lead to unexpected results, including locking your account

   
   

Supported ServiceNow instances are: Berlin, Dublin, Calgary, Eureka, Fuji, & Helsinki.

Account Types

ServiceNow

Account Settings

Label

Username

Required. The name for this account.

Default value: [None]

Password

Required. The password for the account.

Default value: [None]

Instance

Example: if https://abc.service-now.com/ is the URL of your ServiceNow instance then "abc" is the instance name.

Account Encryption

Account History

4.20 (snapsmrc535)

• No updates made.

4.19 (snapsmrc528)

• No updates made.

4.18 (snapsmrc523)

• No updates made.

4.17 (snapsmrc515)

• No updates made. Automatic rebuild with a platform release.

4.16 (snapsmrc508)

• No updates made. Automatic rebuild with a platform release.

4.15 (snapsmrc500)

• No updates made. Automatic rebuild with a platform release.

4.14 (snapsmrc490)

• No updates made. Automatic rebuild with a platform release.

4.5.1