This account is used by the Snaps in the ServiceNow Snap Pack.
You can create an account from Designer or Manager. In Designer, when working on pipelines, every Snap that needs an account prompts you to create a new account or use an existing account. The accounts can be created in or used from:
Your private project folder: This folder contains the pipelines that will use the account.
Your Project Space’s shared folder: This folder is accessible to all the users that belong to the Project Space.
The global shared folder: This folder is accessible to all the users within an organization in the SnapLogic instance.
Account Configuration
In Manager, you can navigate to the required folder and create an account in it (see Accounts). To create an account for ServiceNow:
Click Create, then select ServiceNow > ServiceNow.
Supply an account label.
Supply the Username, Password, and Instance for your ServiceNow account.
(Optional) Supply additional information on this account in the Notes field of the Info tab.
Click Apply.
Only accounts that have the 'Personalize dictionary' role can see the field labels associated with each table in the ServiceNow data dictionary. Therefore, accounts used with Snaps in this Snap Pack must have the ‘Personalize dictionary’ permission if you want to view the Table name suggestions..
It is recommended that you create a role specific to your integration and provide to that role all of the rights that you need in order to perform the integration.
Required. User provided label for the account instance.
Username
Required. The name for this account.
Default value: [None]
Password
Required. The password for the account.
Default value: [None]
Instance
Required. The name of the ServiceNow instance (subdomain)
Example: if https://abc.service-now.com/ is the URL of your ServiceNow instance then "abc" is the instance name.
Account Encryption
Standard Encryption
If you are using Standard Encryption, the High sensitivity settings under Enhanced Encryption are followed.
Enhanced Encryption
If you have the Enhanced Account Encryption feature, the following describes which fields are encrypted for each sensitivity level selected for this account.
Account:
High: Password
Medium + High: Username, password
Low + Medium + High: Username, password
Snap Pack History
Click to view/expand
Release
Snap Pack Version
Date
Type
Updates
November 2024
main29029
Stable
Updated and certified against the current SnapLogic Platform release.
August 2024
main27765
Stable
Upgraded the org.json.json library from v20090211 to v20240303, which is fully backward compatible.
May 2024
main26341
Stable
Updated and certified against the current SnapLogic Platform release.
February 2024
main25112
Stable
Updated and certified against the current SnapLogic Platform release.
Updated and certified against the current SnapLogic Platform release.
August 2023
main22460
Stable
Updated and certified against the current SnapLogic Platform release.
May 2023
main21015
Stable
Upgraded with the latest SnapLogic Platform release.
February 2023
main19844
Stable
Upgraded with the latest SnapLogic Platform release.
November 2022
main18944
Stable
Upgraded with the latest SnapLogic Platform release.
August 2022
main17386
Stable
Upgraded with the latest SnapLogic Platform release.
4.29
main15993
Stable
Upgraded with the latest SnapLogic Platform release.
4.28
main14627
Stable
Added a new account type ServiceNow OAuth2 that enables OAuth2 authentication for all the ServiceNow Snaps.
4.27
main12833
Stable
Upgraded with the latest SnapLogic Platform release.
4.26
main11181
Stable
Upgraded with the latest SnapLogic Platform release.
4.25 Patch
425patches10014
Latest
Enhanced the ServiceNow Query Snap with the Retry mechanism that includes the following fields:
Number Of Retries:Specifies the number of attempts the Snap should make to perform the selected operation in case of connection failure or timeout.
Retry Interval (seconds): Specifies the minimum number of seconds the Snap must wait before each retry attempt.
4.25
main9554
Stable
Upgraded with the latest SnapLogic Platform release.
4.24
main8556
Stable
Upgraded with the latest SnapLogic Platform release.
4.23
main7430
Stable
Upgraded with the latest SnapLogic Platform release.
4.22
main6403
Stable
Upgraded with the latest SnapLogic Platform release.
4.21
snapsmrc542
Stable
Adds support for ServiceNow Madrid, New York, and Orlando versions.
4.20
snapsmrc535
Stable
The ServiceNow Query Snap enhances its scope to include both autogenerated and custom fields.
4.19 Patch
servicenow8260
Latest
Fixes an issue with the ServiceNow Insert Snap wherein the output provides zero counts if it includes any error records.
Fixes an issue with the ServiceNow Update Snap wherein 403 error occurs while fetching schema.
4.19
snaprsmrc528
Stable
The Snap Pack supports the Madrid release of ServiceNow.
4.18
snapsmrc523
Stable
Upgraded with the latest SnapLogic Platform release.
4.17
ALL7402
Latest
Pushed automatic rebuild of the latest version of each Snap Pack to SnapLogic UAT and Elastic servers.
4.17
snapsmrc515
Latest
AddedBatch Sizeproperty to ServiceNow Insert and ServiceNow Query Snaps, that enables you to configure the number of documents that you want to process per batch. You can configure the Batch Size for Ultra Tasks as well.
Added the Snap Execution property to all Standard-mode Snaps. In some Snaps, this field replaces the existing Execute during preview check box.
4.16 Patch
servicenow6897
Latest
ServiceNow Snaps will not support parsing logic for JSON version. All JSON versions must be replaced with JSON2.
4.16
snapsmrc508
Stable
Upgraded with the latest SnapLogic Platform release.
4.15
snapsmrc500
Stable
Upgraded with the latest SnapLogic Platform release.
4.14
snapsmrc490
Stable
Upgraded with the latest SnapLogic Platform release.
4.13
snapsmrc486
Stable
Upgraded with the latest SnapLogic Platform release.
4.12
snapsmrc480
Stable
Upgraded with the latest SnapLogic Platform release.
4.11
snapsmrc465
Stable
Added Jakarta support to the Snap Pack.
4.10
snapsmrc414
Stable
Upgraded with the latest SnapLogic Platform release.
4.9.0 Patch
servicenow3065
Latest
Addressed an issue with a query against SNOW showing duplicates that aren't present outside of SnapLogic.
4.9
snapsmrc405
Stable
Upgraded with the latest SnapLogic Platform release.
4.8
snapsmrc398
Stable
Upgraded with the latest SnapLogic Platform release.
4.7.0 Patch
servicenow2183
Latest
Pass through option support added for table API in ServiceNow Query.
4.7
snapsmrc382
Stable
Upgraded with the latest SnapLogic Platform release.
4.6.0 Patch
servicenow1884
Latest
Implemented an option to keep the pre-4.6 behavior of ServiceNow Query Snap; Resolved an issue of extra blank line in the ServiceNow Query result set.
4.6
snapsmrc362
Stable
Upgraded with the latest SnapLogic Platform release.
4.5.1
snapsmrc344
Stable
Support for Helsinki added.
Fixed an error in record insertion for ServiceNow Insert Snap.
Enhanced error reporting in ServiceNow Delete Snap when sys_id is invalid.
4.5
snapsmrc344
Latest
Support for Geneva added.
Resolved an issue in ServiceNow Insert & Update Snap to ensure correct target schema generation for the tables.
Resolved an issue in ServiceNow Query Snap that occurred when validating account details.
Resolved an issue in ServiceNow Insert Snap that occurred when record insertion.
4.4.1
-
Stable
Upgraded with the latest SnapLogic Platform release.
4.4
-
Stable
Upgraded with the latest SnapLogic Platform release.
